The Account Executive (AE) for Small-to-Medium Business (Install - GEO) is a highly motivated self-starter who is responsible for developing and closing new business or expanding our footprint with current customers within the SMB business segment. A successful AE is eager to learn, determined to adapt quickly, and comfortable with some ambiguity. AEs are focused on acquiring new customers or selling additional use cases, products and services into existing accounts. This person is accountable for exceeding monthly and quarterly quotas, proactive deal management, forecast accuracy, and driving adoption and usage with customers and prospects in collaboration with internal teams and the broader Docusign partner ecosystem.   This position is an individual contributor role reporting to the Regional Vice President, SMB.   Responsibility - Drive success of the company’s goals and objectives through achieving individual sales quotas - Build and manage a sales pipeline through prospecting efforts in the assigned territory within the SMB or Mid-Market segment - Develop and deliver customized sales presentations and products demonstrations, by phone and via online demo - Craft and negotiate enterprise level proposals and contracts - Forecast sales activity and revenue achievements accurately through proper use of sales tools - Collaborate effectively and engage various pre/post sales resources including Sales Development Representatives, Market Development Representatives, Solutions Engineers, Account Managers, Partner Account Managers, as well as Legal, Security, Professional Services and Customer Support - Travel as necessary, typically 10%

The Regional Vice President, Small to Medium Business will lead a team of Account Executives. This sales leader will enable, coach, and lead the team to achieve key performance metrics. This strategic leader will lead a team to successfully achieve and exceed monthly and quarterly revenue quotas through proven leadership, strong business acumen, problem-solving and consultative selling skills.   This strategic leader collaborates with the AEs on generating pipeline, running strong sales cycles, and closing new business. This leader is a mentor as well as a coach and is a true evangelist for the needs of the business.   This position is a people manager role reporting to the Vice President, NA CBU.   Responsibility - Manage a Small to Medium Business (SMB) sales team daily to grow overall revenue of the Docusign Agreement Cloud offering through attainment of monthly quotas - Assess sales pipeline, activity & forecasts to determine sales progress and areas for refinement and improvement - Coach AEs through the development of key SMB level sales skills, including vertical market management, forecasting and sales planning, prospecting/pipelining within account base, complex deal negotiations, cross-functional support both internally and externally, as well as CRM/reporting accuracy, including performance management, creating a bench of qualified talent, and growing the team headcount as needed - Develop proven and new strategies with AEs to further penetrate SMB accounts and reinforce process and steps designed to deliver value at enterprise scale to Docusign customers - Maintain positive and proactive line of communication between the lines of business as well as senior leadership, including developing and delivering accurate forecast and attainment details during weekly and quarterly business reviews - Identify and support opportunities for training as well as career diversification and growth across the team - Operate well in a fast-paced, dynamic environment without requiring significant supervision - Think creatively and independently to resolve conflict as well as solve problems

We are seeking an experienced and transformative Senior Director of Lifecycle Marketing to lead our customer-centric marketing efforts focused on retention and expansion for our customers. As a key leader in the newly formed Lifecycle Marketing team, you will have the unique opportunity to help create and define a new function charged with unlocking significant growth opportunities across the business. In this role, you will be responsible for developing and implementing strategies that drive customer engagement, retention, and expansion, ultimately contributing to our revenue retention and growth. As the Sr. Director, Lifecycle Marketing - Retention and Expansion, you will define who we target (user segments), which offers we serve (content, demos, price offers, sales-touch), when we serve (moments in the journey), and where we serve these offers (in-product & email). This is a highly visible and cross-functional role where you’ll work with Regional Marketing, PLG, Growth Operations, Customer Success and the WWFO to define test and scale monetization opportunities. You’ll work closely with our Analytics team to build predictive data models and meaningful segments, and guide the entire post-purchase journey to retain and monetize our customer base.   Responsibility - Develop and implement a comprehensive and global lifecycle marketing strategy that encompasses all customer segments, with a strong emphasis on retention and expansion, by merging PLG and sales-assisted channels - Manage and mentor a team of marketing professionals, providing guidance, direction, and mentorship to ensure the successful execution of lifecycle marketing campaigns and initiatives - Define and refine customer segments and personas, tailoring messaging and campaigns to address their unique needs and behaviors - Merge Product-Led Growth (PLG) and sales-assisted channels to create a seamless customer experience that demonstrates the strengths of both approaches - Improve journey conversion rates by identifying new surface areas within the product, developing testable hypotheses, and running experiments to validate them - Be accountable for expansion and retention and expansion OKRs and targets - Work with the Acquisition team to align on ICP and ongoing performance of adoption and retention cohorts to ensure a monetizable and predictable funnel - Partner with Product Growth to build and carve out monetizable in-product surface areas to drive adoption, retention and expansion - Establish a partnership with Product growth teams to create and implement a roadmap of experiments that improve metrics across the funnel - Develop and implement targeted campaigns that drive retention, upselling, cross-selling, and expansion opportunities for self-serve and sales-assisted customers - Partner with Product Marketing to ensure messaging and content relevance to improve engagement - Stay informed about industry trends, emerging technologies, and best practices, providing expert guidance and leadership in the context of lifecycle marketing

As the Account Executive (AE), you are a highly motivated self-starter who is responsible for developing and closing new business and expanding our footprint with current customers. You will help to grow Docusign by finding leads, closing Sales, formulating Sales strategies and communicating product value to prospects, whilst also being very proactive and consistently multithreading into existing customers selling additional use cases and products. Across all industry verticals, create a territory plan to prioritize time investment across prospects and customers and lead an active pipeline of new logo opportunities. Ultimately, you are accountable for exceeding monthly and quarterly quota, dedicated deal management, forecast accuracy, and driving adoption and usage with customers and prospects in collaboration with internal teams and the broader Docusign partner ecosystem. Are you adaptable, a highly motivated and results driven person? The successful Account Executive will exhibit an ability to "evangelise" new and innovative products plus have strong cross- functional collaboration skills and exhibit success engaging with the various pre and post sales resources required.   This position is an Individual Contributor and reports to the Sales Manager.   Responsibility - Qualify sales opportunities based on Docusign’s sales methodology and metrics, to include client fit and success criteria - Position Docusign's value proposition as part of the overall business solution, linking these benefits back to the key business issues of the client - Expand the Docusign solution beyond the functionality introduced during the implementation process and consistently seek new business opportunities by communicating, recommending, and upselling new Docusign products, services and partner solutions - Process sales orders and facilitate customer onboarding - Manage customer needs for engagement with other Docusign resources, such as professional services, training, product management and marketing - Enlist customers to participate and or speak at Docusign and partner events - Provide accurate, timely reports, and forecasts, as needed, for management - Develop and maintain sophisticated knowledge of Docusign’s products and services - Maintain current and accurate account information, as well as leads and follow-ups for assigned clients in CRM database - Handle overall customer loyalty, serving as internal advocate and escalation point to clients

This role is a high impact, high visibility position within the EMEA DocuSign Solutions Consulting organisation based in Dublin. Are you interested in transforming how people work, live and connect? Do you want to collaborate with an amazing group of professionals who will inspire you in new ways every day? To further our momentum and growth in EMEA we’re looking for a Pre-sales Engineer to join our high-performance team in Dublin, to help our Commercial customers in German-speaking markets do business faster and better. Responsibility - Articulate the DocuSign company vision, key business messages and business value of DocuSign solutions to new and existing customers - Work closely with key decision makers in our emerging market clients to understand key business challenges and pain points - Create innovative DocuSign solutions that resolve customer business challenges and pains - Present DocuSign solutions to key stakeholders in our emerging market clients - Have command of the DocuSign platform, including all current and future features - Work closely with Sales and Professional Services to ensure timely delivery of solutions to customers - Assist in the winning of customer opportunities through active engagement with sales teams - Strong understanding of core technologies used within the DocuSign platform, the systems we integrate with and the APIs used during integration - Create compelling solutions for our customers - Respond to RFPs and RFIs - Attend industry and partner events in EMEA and present/demo DocuSign’s solutions

As the Account Executive (AE), you are a highly motivated self-starter who is responsible for developing and closing new business and rapidly growing our footprint with current customers. You will help to grow Docusign by finding leads, closing Sales, formulating Sales strategies and communicating product value to prospects, whilst also being very proactive and consistently multi-threading into existing customers selling additional use cases and products.   You are accountable for exceeding monthly and quarterly quotas, proactive deal management, and forecast accuracy. Collaboration is a key priority as you will work alongside internal teams and the broader Docusign partner ecosystem. This position is an individual contributor role reporting to the Sales Manager.   Responsibility - Drive success of the company’s goals and objectives through achieving individual sales quotas - Build and manage a sales pipeline through prospecting efforts into a geographic territory or within the core verticals - Develop and deliver customized sales presentations and products demonstrations, by phone and via online demo - Develop and broker enterprise level proposals and contracts - Forecast sales activity and revenue achievements accurately through proper use of sales tools - Collaborate effectively and engage various pre and post sales resources including Sales Development Representatives, Market Development Representatives, Solutions Engineers, Account Managers, Partner Account Managers, as well as Legal, Security, Professional Services and Customer Support

As the Account Executive (AE), you are a highly motivated self-starter who is responsible for developing and closing new business and expanding our footprint with current customers. You will help to grow Docusign by finding leads, closing Sales, formulating Sales strategies and communicating product value to prospects, whilst also being very proactive and consistently multithreading into existing customers selling additional use cases and products. Across all industry verticals, create a territory plan to prioritize time investment across prospects and customers and lead an active pipeline of new logo opportunities. Ultimately, you are accountable for exceeding monthly and quarterly quota, dedicated deal management, forecast accuracy, and driving adoption and usage with customers and prospects in collaboration with internal teams and the broader Docusign partner ecosystem. Are you adaptable, a highly motivated and results driven person? The successful Account Executive will exhibit an ability to "evangelise" new and innovative products plus have strong cross- functional collaboration skills and exhibit success engaging with the various pre and post sales resources required. This position is an Individual Contributor and reports to the Sales Manager.   Responsibility - Qualify sales opportunities based on Docusign’s sales methodology and metrics, to include client fit and success criteria - Position Docusign's value proposition as part of the overall business solution, linking these benefits back to the key business issues of the client - Expand the Docusign solution beyond the functionality introduced during the implementation process and consistently seek new business opportunities by communicating, recommending, and upselling new Docusign products, services and partner solutions - Process sales orders and facilitate customer onboarding - Manage customer needs for engagement with other Docusign resources, such as professional services, training, product management and marketing - Enlist customers to participate and or speak at Docusign and partner events - Provide accurate, timely reports, and forecasts, as needed, for management - Develop and maintain sophisticated knowledge of Docusign’s products and services - Maintain current and accurate account information, as well as leads and follow-ups for assigned clients in CRM database - Handle overall customer loyalty, serving as internal advocate and escalation point to clients

The Senior Onboarding Consultant is a high-energy strategy-focused customer advisor responsible for managing a portfolio of customer engagements, driving return on our customers’ investment in the DocuSign Agreement Cloud and unlocking further modernization across their system of agreement. As part of the Onboarding team, the Adoption Consultant will provide strategic adoption-focused consulting including: enablement, new use case identification, optimizing existing use cases and workflows along with guiding and advising on core functionality and features beyond the fundamentals, and the art of what is possible. Working with resources across the Customer Success organization and DocuSign, the Onboarding Consultant helps customers realize business results by serving as the post-sale conduit for our customers. Passion for customers, professional maturity, creative problem solving, technical fluency, excellent communication and presentation skills as well as the ability to enable customers to adopt change while driving to key deliverables, is critical in this role.   This position is an individual contributor role, reporting to the Manager, Onboarding.   Responsibility - Develop solutions to address client needs that align with customer objectives, success criteria and implementation milestones - Enable customers to be self-reliant following their implementation - Track and assist customers post-onboarding to drive adoption and consumption - Translate complex solutions and technical concepts to customers - Identify recurring customer issues, needs & business objectives - Serve as a thought leader, customer advocate and partner to DocuSign’s customers - Establish relationships and gain consensus with key customer partners - Liaise between customer and internal teams at DocuSign - Identify opportunities for adoption growth across business units - Identify customer resource requirements and dependencies and address gaps - Review existing customer workflows to identify areas for optimization - Establish strategic guidance - Provide best practices and strategies - Stay current on product features and functionality, platform changes (DocuSign Agreement Cloud) and partner technologies by attending enablement sessions, product release meetings and other enablement activities to improve product knowledge - Use and apply knowledge around the DocuSign Agreement Cloud to identify areas of opportunity to expand a customer’s portfolio of products - Find creative solutions and troubleshoot product issues - Use online and internal resources to enable the customer on product functionality - Collaborate with cross-functional teams, including Product Management, to drive successful customer outcomes and product adoption - Manage a large portfolio of customers to meet defined success metrics, and stay up to date with relevant notes, time entry and project status reporting - Lead and collaborate on side projects within the onboarding team or with stakeholders - Assist colleagues or managers with customer escalations

The Account Executive (AE) for Small-to-Medium Business (Install - GEO) is a highly motivated self-starter who is responsible for developing and closing new business or expanding our footprint with current customers within the SMB business segment. A successful AE is eager to learn, determined to adapt quickly, and comfortable with some ambiguity. AEs are focused on acquiring new customers or selling additional use cases, products and services into existing accounts. This person is accountable for exceeding monthly and quarterly quotas, proactive deal management, forecast accuracy, and driving adoption and usage with customers and prospects in collaboration with internal teams and the broader Docusign partner ecosystem.   This position is an individual contributor role reporting to the Regional Vice President, SMB.   Responsibility - Drive success of the company’s goals and objectives through achieving individual sales quotas - Build and manage a sales pipeline through prospecting efforts in the assigned territory within the SMB or Mid-Market segment - Develop and deliver customized sales presentations and products demonstrations, by phone and via online demo - Craft and negotiate enterprise level proposals and contracts - Forecast sales activity and revenue achievements accurately through proper use of sales tools - Collaborate effectively and engage various pre/post sales resources including Sales Development Representatives, Market Development Representatives, Solutions Engineers, Account Managers, Partner Account Managers, as well as Legal, Security, Professional Services and Customer Support - Travel as necessary, typically 10%

As an integral part of the Docusign Microservices Framework team, the Microservices Framework Storage Team constructs and manages storage solutions for all Microservices Framework service teams utilizing Public Cloud Azure. Our efforts are grounded in several key pillars: Data management solutions, Routing & Sharding Platform for Microservices Framework Service, Storage Disaster Recovery and Data User Access Experience.   This position is an individual contributor role reporting to the Director, Engineering.   Responsibility - Design, implement, and optimize Azure storage solutions to meet the organization's data storage and retrieval needs by working closely with cross-functional teams to understand requirements, architect scalable storage solutions, and ensure alignment with business objectives - Take the ownership of Event Hub, Event Bus, and HSM features - Collaborate closely with internal MSF service teams to address feature requests related to these storage types using Terraform and ADO pipeline - Provide storage architecture review with new and existing service teams - Implement and improve data metrics and alert systems for detecting storage issues associated with each of these components, and offer troubleshooting assistance in the production environment when necessary - Lead Disaster Recovery initiatives for Event Hub, Event Bus, and HSM - Streamline the DR process through automation utilizing ADO and Python/Powershell scripts - Coordinate with Program Managers and MSF service teams to ensure regular execution of DR exercises - Offer assistance for the Routing Platform, including deployment, troubleshooting, feature implementation, validation and on-call duty

As the Account Executive (AE), you are a highly motivated self-starter who is responsible for developing and closing new business in an assigned geographic territory. You are eager to learn, determined to adapt quickly, and comfortable with some ambiguity. You are focused on acquiring new customers or selling additional use cases, products and services into existing accounts. You are accountable for exceeding monthly and quarterly quotas, proactive deal management, forecast accuracy, and driving adoption and usage with customers and prospects in collaboration with internal teams and the broader Docusign partner ecosystem.   This position is an individual contributor role reporting to the Manager, Mid Market.   Responsibility - Drive success of the company’s goals and objectives through achieving individual sales quotas - Build and manage a sales pipeline through prospecting efforts into a geographic territory or within the core verticals - Develop and deliver customized sales presentations and products demonstrations, by phone and via online demo - Develop and negotiate enterprise level proposals and contracts - Forecast sales activity and revenue achievements accurately through proper use of sales tools - Collaborate effectively and engage various pre/post sales resources including Sales Development Representatives, Market Development Representatives, Solutions Engineers, Account Managers, Partner Account Managers, as well as Legal, Security, Professional Services and Customer Support

The Docusign Account Specialist is a high-impact, multi-faceted position, responsible for owning a large portfolio of renewals in an assigned territory. The AS serves as a key customer contact, driving a return on our customers’ investment in DocuSign and unlocking further digitalization. Within their defined territory, the AS is responsible for negotiating favorable renewal terms, processing a high quantity of renewals and providing insights to the business and customers that improve future outcomes. The AS is a critical member of the Account team, working in collaboration with our Sales Team (Account Executives) and Customer Success Teams. The ideal Account Specialist candidate will drive accountability with themselves and their business partners, thriving in a fast-paced environment.   This position is an individual contributor role reporting to the Manager, International Renewal Management.   Responsibility - Engage effectively with customers, securing and processing their renewal on-time - Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies - Own and implement win/win negotiation strategies for a high quantity of renewals that increase contract value while protecting and enhancing customer trust - Improve account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal - Collaborate with internal resources such as Sales, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals - Follow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality & Accuracy, CRM Hygiene, Quotes and Forecasting - Leverage customer data and behavior to assess the health of each renewal

We are looking for a dynamic and hardworking Customer Success Executive Assistant to join our Customer Success organization. As an Executive Assistant, you will play a pivotal role, not only in keeping the organization running smoothly and efficiently, but also in inspiring morale and team building, and providing primary support to the Chief Customer Officer. In addition to supporting the Chief Customer Officer, you will support another VP as well. Our ideal candidate is highly organized, proactive, able to work eastern time zone hours, and collaborative with a positive attitude. You will assume a wide range of day-to-day responsibilities, all of which will require coordination, prioritization, and administrative support. Using your exceptional communication skills and multitasking abilities, you will effectively help manage the executives’ time, create value for the organization, and help make the team as efficient as possible. A successful candidate will be proactive, extremely organized, personable, and thrive in a fast paced and exciting environment.   This position is an individual contributor role reporting to the SVP, Chief Customer Officer.   Responsibility - Provide high level executive support managing executives’ calendars, including scheduling internal and external meetings and resolving scheduling conflicts - Provide strategic, complex calendar gatekeeping based on an innate understanding of key priorities and objectives of execs - Participate in execs’ meetings when appropriate, take meeting notes and follow up on action items - Prepare presentation materials (primarily using Google Slides) for executives’ meetings or other important internal and external meetings - Assist organizing departmental All Hands when requested - Arrange domestic and international travel - Prepare expense reports and monthly reporting for department purchasing credit card in a timely fashion - Create and manage purchase orders - Coordinate logistics for off-site or virtual* meetings and team-building events - Maintain updated team alias/distribution lists, Slack channels, and shared team folders - Manage onboarding schedule for new senior leaders - Perform other admin-related tasks and projects as assigned - Act as back-up to other Executive Assistants at Docusign as needed

Docusign is seeking a Junior Product Designer to help us expand our identity verification and international digital signature offerings. You will be working on products and features that help clients comply with local e-signature and digital agreement requirements. In this position you will design elegant, customer-focused web and/or mobile applications for millions of Docusign users around the globe. You will be responsible for the user interface, its architecture, interaction, user research and visual design across platforms. You are a talented, passionate, efficient designer with strong analytic skills and an inventive storyteller. You collaborate with colleagues with ease and bring cross-functional teams together around a common vision. You welcome feedback from a wide variety of stakeholders and research ideas, and tap your intuition to make the right decision in the absence of definitive facts. You adeptly balance business needs with simple, engaging, user-centered solutions. You are adept at working in an Agile/Scrum product development environment that is cross-functional and highly collaborative. This position is an Individual Contributor role reporting to the Director, Product Design. Responsibility - Champion design thinking, pushing yourself to explore big ideas before narrowing in on feasible, inventive solutions that sweat the small details - Partner with product management, engineering, user research and tech writers to define the product direction, own the design execution and measure ongoing improvements - Participate and help run cross-functional design thinking workshops - Produce deliverables for every stage of the design process - storyboards, wireframes, user flows, interactive prototypes, and pixel-perfect visual assets for web and mobile - Utilize and contribute new patterns to Docusign’s design system to maintain scalable design across our product ecosystem - Leverage all data points like analytics and research to inform your work but rely on your intuition to fill in the gaps - Contribute to a creative, supportive culture for the entire Product Experience team

The Onboarding Consulting Program provides onboarding, enablement, and basic consultative guidance to support the customers' rapid deployment of Docusign and modernization of their system of agreement. The high-visibility program is chartered with supporting the customers from contract signing to successful usage of Docusign. Decreasing time to value, while growing trust, adoption, and overall lifetime value to a customer.   The Onboarding Consulting Manager is responsible for executing against the strategy established by the Global Onboarding Consulting leader. The leader provides oversight and direction to ensure their team's customers achieve specific business results and maximum value from their Docusign product(s).     Responsibility - Establishes a regular engagement and communication approach/cadence with the team members - Manage the team performance against KPI’s and individual contributor goals - Create a performance-based culture, nurture an encouraging and collaborative work environment, driving results - Cultivate a strong customer first focus - Track and measure results and reports out to higher leadership on success and opportunities - Support the direction of the business - Collaborate with Onboarding Consulting leadership and the key cross-functional business to help drive new programs and improvements in the business - Coordinate the resource and project planning for the team - Ensure their team is delivering an outstanding service delivery that meet/exceed customer expectations - Drive process improvement initiatives to adapt to changing business needs - Manage internal and customer escalations with the assistance of senior team members

The Workplace Experience Associate will be responsible for the front of house, being the face and personality of Docusign in a friendly, engaging and helpful manner. This position is intentionally called an “Associate” and not a “Receptionist” because we value the importance of connecting our people with each other, and the outside world. The Associate will thrive in a fast-paced environment juggling multiple tasks while assisting the WE team with different projects and the smooth and efficient operation of the office. This person will enjoy being flexible in taking on ad hoc duties as required.   This position is an individual contributor role reporting to the Workplace Experience Manager. Responsibility - Maintain reception desk services, including greeting visitors and assisting internal employees while delivering excellent customer service - Build relationships of mutual trust, and handle complaints and concerns in an emotionally intelligent and constructive way - Welcome new hires to the office and familiarize them with the building amenities and where to go when they have questions - Manage office supply inventory - Interface with the senior leadership team professionally and courteously daily - Support administrative needs for standard office operations as well as recurring or ad hoc projects, including meeting room coordination, reporting on office and conference room utilization, and assisting with local office Intranet site with forward-thinking ideas and strong written communication skills - Monitor internal feedback and communication channels such as the local Slack channel and team ticketing system (ServiceNow) and raise findings appropriately - Monitor and audit office cleanliness and functionality and proactively address and communicate any issues - Coordinate with the building property management team and vendors to submit tickets for repairs, maintenance and miscellaneous requests - Be a subject matter expert for building access and protocols - Apply workplace-related standards, requirements and practices to ensure fully compliant workplace operations and maintenance - Support vendor management for Workplace Experience Vendors, including janitorial, food and beverage, maintenance vendors, and more - Partner with People Team, Employee Resource Groups and other key partners in delivering employee-centric programs, services, and events, building company culture and strengthening engagement - Assist with improving Docusign’s Environmental Corporate Social Responsibility by finding ways to reduce waste and implement eco-friendly solutions - Coordinate mail flow in and out of the office - Manage local office access badges and work closely with Security to help maintain a safe environment - Respond to emergencies to provide necessary assistance to employees, customers, and building issues - Work extended hours where necessary - Collaborate with Global WE team members on various projects and initiatives

The Workplace Experience Associate will be responsible for the front of house, being the face and personality of Docusign in a friendly, engaging and helpful manner. This position is intentionally called an “Associate” and not a “Receptionist” because we value the importance of connecting our people with each other, and the outside world. The Associate will thrive in a fast-paced environment juggling multiple tasks while assisting the WE team with different projects and the smooth and efficient operation of the office. This person will enjoy being flexible in taking on ad hoc duties as required.   This position is an individual contributor role reporting to the Workplace Experience Manager. Responsibility - Maintain reception desk services, including greeting visitors and assisting internal employees while delivering excellent customer service - Build relationships of mutual trust, and handle complaints and concerns in an emotionally intelligent and constructive way - Welcome new hires to the office and familiarize them with the building amenities and where to go when they have questions - Manage office supply inventory - Interface with the senior leadership team professionally and courteously daily - Support administrative needs for standard office operations as well as recurring or ad hoc projects, including meeting room coordination, reporting on office and conference room utilization, and assisting with local office Intranet site with forward-thinking ideas and strong written communication skills - Monitor internal feedback and communication channels such as the local Slack channel and team ticketing system (ServiceNow) and raise findings appropriately - Monitor and audit office cleanliness and functionality and proactively address and communicate any issues - Coordinate with the building property management team and vendors to submit tickets for repairs, maintenance and miscellaneous requests - Be a subject matter expert for building access and protocols - Apply workplace-related standards, requirements and practices to ensure fully compliant workplace operations and maintenance - Support vendor management for Workplace Experience Vendors, including janitorial, food and beverage, maintenance vendors, and more - Partner with People Team, Employee Resource Groups and other key partners in delivering employee-centric programs, services, and events, building company culture and strengthening engagement - Assist with improving Docusign’s Environmental Corporate Social Responsibility by finding ways to reduce waste and implement eco-friendly solutions - Coordinate mail flow in and out of the office - Manage local office access badges and work closely with Security to help maintain a safe environment - Respond to emergencies to provide necessary assistance to employees, customers, and building issues - Work extended hours where necessary - Collaborate with Global WE team members on various projects and initiatives

The Sr. Talent Development Consultant will be responsible for designing, refining and sustaining a range of internal programs and initiatives to support our employees in doing the work of their lives and building manager capabilities. In the programs we drive, we seek to deliver a high-quality, distinctly Docusign experience for our employees and nurture a learning culture. The role will be responsible for, but is not limited to program design, vendor selection as applicable, content creation and facilitation, enrollment strategy, marketing and communications planning, logistics management (in partnership with our coordinators), program evaluation and analytics. As a key member of our highly collaborative team, the Sr. Talent Development Consultant will drive and contribute to multiple, concurrently running high-profile programs.   This position is an individual contributor role reporting to the Leadership Development Director.   Responsibility - Partner with HR Business Partners, business leaders or other key partners to understand the organizational needs and determine the best leadership programs, process or approach to meet those needs - Benchmark best practices and relevant academic research to inform leadership program design - Determine whether we build program components in-house or partner with external vendors, evaluating and selecting best-in-class vendors for core leadership programs - Manage the vendor approval and onboarding process, the ongoing relationship with vendors as well as the budget and payment process in coordination with internal finance and purchasing partners - Drive the design process in partnership, with vendors or internally, and define the learning and leadership development program objectives and measures, construct the content, determine the collaborator engagement plan and implement the pilot / program validation process - Facilitate, present or emcee leadership development program components, where appropriate - Curate online resources to support experiential learning programs - Partner with Learning team colleagues to determine enrollment approach and use of learning management system(s) - Drive marketing and communications strategy to engage employees, their managers and top leaders' support for the program and monitor registration progress - Communicate with course participants, facilitators, speakers, HR Business Partners and those supporting logistics in partnership with Learning Coordinators - Work with Learning Coordinators to determine the logistics plan and communicate with implementation partners to support the planning and day-of logistics - Determine the post-program measurement strategy and drive the data collection process (survey, focus group, interview, etc.) - Evaluate the program success and ROI measures in partnership with the People Analytics team and communicate the results to key stakeholders - Plan rapid program / process improvements based upon feedback - Manage and evolve our manager and leadership programs and resources and support the development of new inclusive culture programs

As a Workplace Experience Associate, you will be responsible for the front of house - being the face and personality of Docusign in a friendly, engaging and helpful manner. This position is intentionally called an “associate” and not a “receptionist” because we value the importance of connecting our people with each other, and the outside world. The Associate will thrive in a fast-paced environment juggling multiple tasks while assisting the WE team with different projects and the smooth and efficient operation of the office. This person will enjoy being flexible in taking on ad hoc duties. Willingness to learn is essential. This position is an individual contributor role, reporting to the Snr. EMEA/LATAM Workplace Experience Manager. Responsibility - Maintain reception desk services including, greeting visitors and assisting internal employees while delivering excellent customer service - Build relationships of mutual trust and handle complaints and concerns in an emotionally intelligent and constructive way - Assist with the new hire onboarding process, welcoming new hires to the office and familiarizing them with their team neighbourhood, office and building amenities, and where to go when they have questions - Monitor and manage all office stationary supplies - Interact with the senior leadership team professionally and courteously on a daily basis - Monitor internal feedback and communication channels such as the local Slack channel and team ticketing system (ServiceNow) and escalate findings appropriately - Monitor and audit office cleanliness and functionality and inform the Workplace Experience Lead of any issues that need to be addressed - Support administrative needs for standard office operations as well as recurring or ad hoc projects, including meeting room coordination, reporting on office and conference room utilization, and assisting with local office Intranet site with forward-thinking ideas and strong written communication skills - Apply workplace-related standards, requirements and practices to ensure fully compliant workplace operations and maintenance - Support vendor management for Workplace Experience Vendors, including janitorial, food and beverage, maintenance vendors, and more - Partner with the People Team, Employee Resource Groups and other key stakeholders in delivering employee-centric programs, services, and events, building company culture and strengthening engagement - Assist with improving DocuSign’s Environmental Corporate Social Responsibility by finding ways to reduce waste and implement eco-friendly solutions - Manage local office access badges and work closely with Security to help maintain a safe environment - Assist the Workplace team with onsite event management including catering, building access and meeting room setups - Assist London employees remotely, organising onsite events and catering - Collaborate with Global WE team members on various projects/initiatives

Docusign is looking for a passionate, talented, and inventive Senior Machine Learning Engineer to help build industry- leading innovative solutions. The Senior MLE will leverage mining, deep learning, content understanding, document processing and more. You will prototype machine learning models that deliver more personalized and automated customer experiences. This position is an Individual Contributor role reporting to the Director of Engineering.   Responsibility - Work together with the ML team to perform research, testing and evaluation of existing and emerging NLP/ML/DL methods and technologies that could be effectively applied to contractual/legal - Knowledgeable in and capable of applying NLP techniques in order to maintain and extend the current rule-based, supervised and unsupervised methods - Knowledge of and ability to apply ML/DL algorithms and technologies to NLP tasks such as Named Entity Recognition, POS tagging, Parsing, Sentiment Analysis, Clustering, text prediction etc. - Develop a comprehension of the technologies, methods and the architecture within Docusign product development. Also an understanding of the entire software development end-to-end process as well as the product code and release management process will be essential - Understand, assist and improve the existing training maintenance and enrichment process - Work within the Machine Learning team to deploy models to production, using current and emerging machine learning methods and technologies - Collaborate closely with Product Management to translate product requirements into robust, customer-agnostic machine learning success metrics

Docusign is looking for Software Engineers to join our development team in Seattle or San Francisco. This position will be part of a team working on Docusign's Platform that's responsible for high scale and low latency service.  The service will deliver a No-Code Business Process Automation framework that allows administrators or delegates to build agreement management workflows without having to have any coding experience. This position will demand critical thinking skills, ability to quickly understand existing systems and the ability to work in agile environments. The ability to take smart and educated risks is essential to the success of this position. If you have all that and a passion for building quality experiences to make it easier for customers to manage their users of Docusign, then we want to talk to you!   This position is an individual contributor role reporting to the Director of Engineering. Responsibility - Think about how to solve problems in scale and build fault tolerant systems - Develop high-quality, ship-ready code that is covered by a full test suite - Design and develop a web-scale service that follows microservices principles and is deployed using containerized cloud technologies to allow customer administrators the ability to construct simple business processes without having to have coding expertise - Work with Product Management and other developers to understand and translate marketing requirements into design requirements and provide estimates for development - Work as part of a cross-site development team to drive design, implementation, testing and release of products

This position will be part of the Controller group overseeing internal controls over financial reporting (ICFR) design and implementation. This role will require thorough understanding of internal controls, COSO framework and accounting principles. This is an individual contributor role reporting to the Director of Financial Compliance.   Responsibility - Enhance the company’s Internal Controls and SOX Program (for both business and information technology processes), and ensure compliance with accounting policies and SOX regulations - Conduct periodic risk assessments to define risks to the business, and how each risk is, or should be, mitigated - Work with functional departments to understand current processes, plus document and maintain process documentation (narratives, flowcharts, etc.) - Evaluate the design of internal control activities, including performing gap assessments to determine new controls needed - Review and update the company’s risk and control matrix and internal control documentation to maintain and update key controls, plus ensure a high level of quality of documentation - Develop and maintain a control testing plan to assess the operating efficiency of key controls, identify deficiencies, perform deficiency assessment, and provide recommendations for areas of improvement - Perform follow-up on the status of outstanding deficiencies and assist process owners in the design and implementation of process improvements and remediation action items - Work with all relevant system and IT and Technology owners to review the design, implementation, and evaluation of IT general controls and automated system controls and configurations - Prepare periodic status updates for Senior Management and the Audit Committee - Act as the point of contact for external and internal audit to support testing, walkthroughs, process reviews, and PBC requests as it relates to internal controls - Serve as a technical resource on all internal control and process improvement matters, including development, refinement, and documentation of internal controls and processes for all departments and new strategic initiatives - Collaborate with process, control, and system owners to develop and provide training programs on SOX industry leading practices and risk management

Are you an agile, creative, and collaborative Sales Development Representative looking for your first break within Sales, or a chance to grow your Sales career in the tech industry? We can help!   You are the driver of building new business relationships, connecting with potential clients who have expressed interest in Docusign and targeting those you identify as having an opportunity to work with.   This position is an Individual Contributor and reports to the Sales Development Manager, EMEA.   Responsibility - Achieve your SQO (Sales Qualified Opportunity) quota - Talk and listen: You will spend about 80% of your time on the phone contacting prospective businesses identified as having real potential as a Docusign customer from an inbound lead flow - Educate potential customers on what Docusign has to offer and gain insight into their business needs - Use targeted questions and your natural rapport building skills to understand the client's business strategy and how we at Docusign can add to their success - Provide qualified leads in our CRM database for Account Executives to pursue, and initial liaison scheduling

Are you an agile, creative, and collaborative Sales Development Representative looking for your first break within Sales, or a chance to grow your Sales career in the tech industry? We can help! You are the driver of building new business relationships, connecting with potential clients who have expressed interest in Docusign and targeting those you identify as having an opportunity to work with. This position is an Individual Contributor and reports to the Sales Development Manager, EMEA.   Responsibility - Achieve your SQO (Sales Qualified Opportunity) quota - Talking and listening: You will spend about 80% of your time on the phone contacting prospective businesses identified as having real potential as a Docusign customer from an inbound lead flow Educate potential customers on what Docusign has to offer and gain insight into their business needs - Use targeted questions and your natural rapport building skills to understand the client's business strategy and how we at Docusign can add to their success - Provide qualified, informative leads in our CRM database for Account Executives to pursue, and initial liaison scheduling

Our Sales & Business Development teams collaborate with customers and partners across the globe to help them leverage the Docusign Agreement Cloud to transform the entire system of agreement process—from preparing to signing, acting on, and managing contracts and other types of agreements. Our team’s partner with some of the largest, most innovative companies in the world in dozens of industries to bring the power of Docusign to more customers. Whether you are selling to a small business or a large enterprise, you will apply your extensive knowledge of our solutions, and leverage our strategic partnerships to help our customers grow their top and bottom line.   Are you an agile, creative, and collaborative Sales Development Representative looking for your first break within Sales, or a chance to grow your Sales career in the tech industry? We can help. You are the driver of building new business relationships, connecting with potential clients who have expressed interest in Docusign and targeting those you identify as having an opportunity to work with. This position is an Individual Contributor and reports to the Sales Development Manager, EMEA.   Responsibility - Achieve your SQO (Sales Qualified Opportunity) quota, this is the primary responsibility - Talking - and listening: You will spend about 80% of your time on the phone contacting prospective businesses identified as having real potential as a Docusign customer from an inbound lead flow - Educate potential customers on what Docusign has to offer and gain insight into their business needs - Use targeted questions and your natural rapport building skills to understand the client's business strategy and how we at Docusign can contribute to their success. - Providing qualified, informative leads in our CRM database for Account Executives to pursue, and initial liaison scheduling

Our Sales & Business Development teams collaborate with customers and partners across the globe to help them use the Docusign Agreement Cloud to transform the entire system of agreement process—from preparing to signing, acting on, and managing contracts and other types of agreements. Our team’s partner with some of the largest, most innovative companies in the world in dozens of industries to bring the power of Docusign to more customers. Whether you are selling to a small business or a large enterprise, you will apply your extensive knowledge of our solutions, and leverage our strategic partnerships to help our customers grow their top and bottom line.   You will be responsible for generating qualified opportunities that progress through the sales funnel and ultimately generate new revenue to grow our presence in EMEA.   This position is an individual contributor reporting to the Market Development Manager. Responsibility - You will identify and generate new business opportunities and pipeline within a defined territory - Talking and Listening: You will spend about 80% of your time on the phone managing outbound prospect calls to educate potential customers on what Docusign has to offer and gain insight into their business needs - You will drive brand and product awareness in the Dutch market through regular email and call campaigns - Schedule high-impact appointments with those who are of good potential with Account Executives - Record prospect information in our CRM database - Present a balanced approach to cold calling, relationship development, sales process, and appointment setting

Our Sales & Business Development teams collaborate with customers and partners across the globe to help them leverage the Docusign Agreement Cloud to transform the entire system of agreement process—from preparing to signing, acting on, and managing contracts and other types of agreements. Our team’s partner with some of the largest, most innovative companies in the world in dozens of industries to bring the power of Docusign to more customers. Whether you are selling to a small business or a large enterprise, you will apply your extensive knowledge of our solutions, and leverage our strategic partnerships to help our customers grow their top and bottom line.   You will be responsible for generating qualified opportunities that progress through the sales funnel and ultimately generate new revenue to grow our presence in EMEA. This position is an individual contributor reporting to the Market Development Manager, EMEA.   Responsibility - Identify and generate new business opportunities and pipeline within a defined territory - Talking and Listening: You will spend about 80% of your time on the phone managing outbound prospect calls to educate potential customers on what Docusign has to offer and gain insight into their business needs - Drive brand and product awareness in the DACH market through regular email and call campaigns - Schedule high-impact appointments with those who are of good potential with Account Executives - Record prospect information in our CRM database - Present a balanced approach to cold calling, relationship development, sales process, and appointment setting

The Account Executive is a high impact hunter position in which you are responsible for driving new logo acquisition and developing opportunities. Across all industry verticals, you will create a territory plan to prioritize time investment across prospects and customers and manage an active pipeline of new logo opportunities. Ultimately, you are accountable for exceeding monthly and quarterly quota, dedicated deal management, forecast accuracy, and driving adoption and usage with customers and prospects in collaboration with internal teams and the broader DocuSign partner ecosystem. Are you adaptable? A highly motivated, results driven person? The successful Account Executive will exhibit an ability to "evangelize" new and exciting products plus have strong cross-functional collaboration skills and exhibit success engaging with the various pre/post sales resources required.   This position is an Individual Contributor and reports to the Sales Manager.   Responsibility - Deliver programmatic engagement with existing DocuSign clients to develop and maintain relationships while helping to grow DocuSign’s incremental revenue by uncovering additional use cases and opportunities to position the DocuSign agreement cloud - Qualify sales opportunities based on DocuSign’s sales methodology and metrics, to include client fit and success criteria - Position DocuSign's value proposition as part of the overall business solution, linking these benefits back to the key business issues of the client - Expand the DocuSign solution beyond the functionality introduced during the implementation process and consistently seek new business opportunities by presenting, recommending, and upselling new DocuSign products, services and partner solutions - Process sales orders and facilitate customer onboarding - Manage customer needs for engagement with other DocuSign resources, such as professional services, training, product management and marketing - Enlist customers to participate and/or speak at DocuSign and partner events - Provide accurate, timely reports, and forecasts, as needed, for management - Maintain sophisticated knowledge of DocuSign’s products and services - Maintain current and accurate account information, as well as leads and follow-ups for assigned clients in CRM database - Focus on and own overall customer satisfaction, serving as internal advocate and escalation point to clients

As the Account Executive (AE), you are a highly motivated self-starter who is responsible for developing and closing new business or expanding our footprint in current customers in an assigned geographic (GEO) territory. You are eager to learn, determined to adapt quickly, and comfortable with some ambiguity. You are focused on acquiring new customers or selling additional use cases, products and services into existing accounts. You are accountable for exceeding monthly and quarterly quotas, proactive deal management, forecast accuracy, and driving adoption and usage with customers and prospects in collaboration with internal teams and the broader DocuSign partner ecosystem.   This position is an individual contributor role reporting to the Sr. Manager, Majors.   Responsibility - Drive success of the company’s goals and objectives through achieving individual sales quotas - Build and manage a sales pipeline through prospecting efforts into a geographic territory or within the core verticals - Develop and deliver customized sales presentations and products demonstrations, by phone and via online demo - Develop and negotiate enterprise level proposals and contracts - Forecast sales activity and revenue achievements accurately through proper use of sales tools - Collaborate effectively and engage various pre/post sales resources including Sales Development Representatives, Market Development Representatives, Solutions Engineers, Account Managers, - Partner Account Managers, as well as Legal, Security, Professional Services and Customer Support

The Technical Support Engineer is the strategic customer advisor and the internal voice for our customer base within the highest technical areas of the Docusign Agreement Cloud. The Technical Support Engineer will have the accountability and responsibility to deliver on our customers’ needs. This role is the technical subject matter expert between customers and all functions within Docusign to resolve technical support inquiries. Working with resources across Docusign, the Technical Support Engineer expedites the resolution of complex technical issues to empower customers to achieve the highest value and adoption of our software.   This position is an individual contributor role reporting to a Technical Support Manager.   Responsibility - Provide outstanding technical support for the Docusign Agreement Cloud (DAC) and associated services - Manage and resolve escalated cases of incoming support channels to troubleshoot issues customers face when using Docusign products - Own customer issues to engineering interface to resolve technical bugs and influence development roadmap - Use broad technical product expertise within DAC areas to help customers increase adoption - Meet and exceed Docusign Customer Support service level goals for areas of DAC expertise - Utilize support tools and resources necessary to get the job done, including telephone, Salesforce, Jira, Docusign proprietary logging systems, SharePoint, browser developer tools, internal admin console, SQL, and text analysis tooling - Proactively recognise improvements to the product, identify bugs, and otherwise determine high-impact opportunities to enhance the customer experience - Promote Docusign products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs - Partner with non-delivery teams to identify needs and develop product training - Collaborate and communicate with cross-functional teams including Product, Engineering, and Account Management to ensure alignment on plans

We are looking for a skilled and experienced Marketing Data Architect to join our Enterprise Data Warehousing Team. The successful candidate will play a critical role in designing, developing, and maintaining the data architecture specifically for marketing analytics and insights. This role focuses on creating a robust infrastructure that supports large-scale data collection, storage, and analysis, helping Marketing teams make informed decisions.   This position is an individual contributor role reporting to the Sr. Director, Data Architecture & Engineering.   Responsibility - Design and develop data models and database architecture specifically tailored for marketing data analytics and reporting within a data warehousing environment - Work closely with Marketing teams to understand their data needs and translate business requirements into technical specifications - Implement and maintain scalable and efficient data warehouses and data marts that support various marketing functions, including campaign management, customer segmentation, and return on investment analysis - Optimize data flows and architecture to improve data accuracy, accessibility, and quality, ensuring data is available for real-time and batch processing - Develop and enforce best practices and standards for data modeling, data extraction, and data loading into the data warehouse - Collaborate with IT and business partners to ensure that the data architecture supports the goals of the Marketing team while aligning with the overall business strategy - Prepare and maintain documentation of data architectures, configurations, and processes - Stay up-to-date with industry trends and advancements in data warehousing and marketing technologies to continuously improve the data infrastructure

As a Marketing Analyst Manager, you are a key member of our COO Marketing Analytics team. In this role, you will own the data for key areas of Docusign demand pipeline and marketing and will act as our “source of truth” as it pertains to our metrics. Your data and insights will help us constantly optimize our GTM, and they will also help us answer the most pressing issues of our strategy and leadership teams.   This position is an individual contributor role reporting to the GTM Strategy & Analytics Director. Responsibility - Act as our subject matter expert and primary driver of marketing spend efficiency insights, including attribution and MROI analyses - Own regular and ad-hoc analyses into our lead funnel performance including overall metric tracking, performance attainment, lead source optimization, and scoring and routing - Partner with our strategy teams to measure and advise in key initiatives such as lead scoring changes - Leverage SQL to develop datasets in Snowflake, create Tableau dashboards, and maintain minor manual reporting - Enable and onboard cross functional teams, perform routine maintenance, and troubleshoot reported dashboard issues to ensure data is accurate and insights are actionable - Develop an intimate knowledge of our data and own the end to end insights lifecycle

As the Demand & Field Marketing Manager for DACH, you will be an active all-round contributor to a highly skilled marketing team. You will collaborate across Marketing and other GTM teams to support campaigns and programs that drive customer acquisition, engagement, retention and growth. To be successful in this role you should have prior marketing experience with the ability to balance and prioritize “day-to-day” tasks and activities.   This position is an individual contributor role and reports to the Sr. Director, Demand & Field Marketing EMEA. This role can be based in Munich or Dublin.   Responsibility - Manage and implement campaigns across a variety of channels to drive awareness and demand for our products to meet business objectives - Work cross-functionally with partners in Marketing, Sales, Customer Success, and other go-to-market teams to drive and deliver audience definition and development - Make recommendations and continuously refine the marketing mix to drive the best results (including display, events, social, email, webinars, content syndication, direct response online, etc) - Work with database and digital marketing teams to optimize and lead digital channels - Collaborate with our channel and partner marketing teams to leverage reach and differentiation - Support the broader marketing teams on events, including partner and industry events, or our annual customer conference - Collaborate on cross functional initiatives based on marketing plans and priorities - Contribute to creative messaging and ad development that drive our demand programs - Measure and report on performance of campaigns and adjust as needed to optimise performance and drive pipeline.

As a Senior Software Engineer, you will be working in a dynamic and Agile engineering team of 20 based in Givat Shmuel in Israel. You will contribute actively in the architectural design and software development tasks for different products such as the TSP Signature Adapter Framework and Standard-Based Signature. These products are implemented within the Cloud Agreement Platform of DocuSign and are scaled to be used world-wide. You are a great teammate and help your colleagues to better perform in their jobs. You will collaborate with remote teams in a multicultural environment. You may be required to participate and/or present on technical subjects at both internal and customer-facing events. This position has no management responsibilities. This position is an individual contributor role reporting to the Director, Engineering.   Responsibility - Work on architect and design components - Solve problems at scale and build fault tolerant systems - Develop high-quality, ship-ready code that is covered by a full test suite - Ensure design and architecture are extensible across multiple projects and conduct technical-design reviews - Share and adopt the best performance and availability practices for one or more functional area - Design and develop user interfaces and core functionalities to allow internal and third-party developers to integrate applications with DocuSign more easily - Work with Product Management, Designer, UX Research and other developers to understand and convert marketing requirements into design requirements and provide estimates for development - Enhance quality by identifying new test cases and devise efficient, scalable testing processes - Stay updated with the latest development trends and share your findings with the team - Work as part of a cross-country development team to drive design, implementation, testing and release of products

The Content Marketing & PR Manager, LATAM will be responsible for driving content marketing and communications strategies and execution across Brazil and Mexico. The role will report to the Director of International Communications and dotted line to Marketing, while partnering closely with colleagues across the business, marketing and communications teams, both in-region and internationally. Docusign is entering its next phase of growth, and you will be instrumental in driving forward the company reputation and deepening engagement across key audiences.   This role requires you to seek out information to support business goals, distill what you’ve found, build content marketing and communications strategies, craft localized narratives and plans that are strategically aligned to regional and global initiatives, and then execute. To succeed, you need to be proactive, organized, and able to thrive in a matrixed environment. You are flexible in the face of change and comfortable navigating through ambiguity. Excellent written and verbal communication skills in English, Portuguese and Spanish is a requirement.   This role is a fixed term 7 month contract.  This position is an individual contributor role reporting to Director, International Communications. Responsibility   - Build communications strategies and implement plans, across all areas of regional and country communications - Provide strategic counsel for Docusign executives while leading some executive communication activations - Work cross-functionally with key partners to implement proactive and reactive programs that bolster Docusign’s corporate reputation - Build and manage relationships with journalists, media outlets, and industry peers - Devise vital communications narratives, campaigns, and materials - Be responsible for content marketing, campaigns, blogs and initiatives to drive traffic, engagement, leads, that deliver sales and customer retention - Partner with brand, product marketing, country leaders and sales managers to build content - Ensure quality, clarity and consistency with brand guidelines and tone, as well as ensure all content is optimized for SEO - Collect, monitor and analyze website metrics, and make improvements accordingly to optimize the path to conversion - Handle country budgets and external vendors 

The Strategic Enterprise Account Executive cultivates and closes new Enterprise-level relationships, quarterbacking deals from start to finish. This role will be a hybrid of creating net-new relationships and driving existing customer base growth within our Northeast region. The ideal candidate will be curious by nature, a strategic hunter, and possess strong relationship-building skills.   You'll work for the company who created DTM and leads the industry, sell products that you believe in, and help introduce change to the way your customers live and work. You’ll also work with competitive commission and stock plan structures that reward your efforts, and experience career growth and opportunity based on personal achievement.   This position is an individual contributor role reporting to the Regional Vice President, Enterprise.   Responsibility - Drive success of the company’s goals and objectives through achieving individual sales quotas - Qualify sales opportunities based on Docusign’s sales methodology and metrics to include customer fit and success criteria - Identify, cultivate and close on net-new business as well as manage existing relationships to ensure customer renewals and retention - Build account plans and strategies for each target account - Collaborate and engage internal resources (e.g., Senior Executives, Presales, Professional Services, Legal) in Sales Campaigns - Uncover needs and develop relationships with multiple stakeholders within the assigned accounts across the Lines of Business, IT, Procurement and Senior Management - Forecast sales activity and revenue achievements accurately through proper use of sales tools

The Market Development Representative (MDR) will generate new business through outbound calls and targeted emails to potential clients. The MDR qualifies prospective customers through targeted questions about their business strategy and then leverages this information to align and sell DocuSign’s product offerings. This position spends roughly 80% of the time on the phone prospecting new clients. Market Development Reps will receive hands-on training with an emphasis on strategic selling and a focus on researching targeted accounts. This position is a great way for individuals to gain in-depth experience in a rapidly growing SaaS company.   This position is an individual contributor role reporting to the Manager, MDR. Responsibility - Make outbound calls to prospects who reside in one of DocuSign’s core vertical markets, offering tailored solutions to solve and improve business process problems - Schedule appointments between prospects and our Account Executives across SMB, Mid-Market or Enterprise verticals - Use CRM strategically to record information and identify further opportunities in your assigned territory - Work closely with marketing to create email and LinkedIn campaigns to increase company and personal brand awareness

The Market Development Representative (MDR) will generate new business through outbound calls and targeted emails to potential clients. The MDR qualifies prospective customers through targeted questions about their business strategy and then leverages this information to align and sell DocuSign’s product offerings. This position spends roughly 80% of the time on the phone prospecting new clients. Market Development Reps will receive hands-on training with an emphasis on strategic selling and a focus on researching targeted accounts. This position is a great way for individuals to gain in-depth experience in a rapidly growing SaaS company.   This position is an individual contributor role reporting to the Manager, MDR. Responsibility - Make outbound calls to prospects who reside in one of DocuSign’s core vertical markets, offering tailored solutions to solve and improve business process problems - Schedule appointments between prospects and our Account Executives across SMB, Mid-Market or Enterprise verticals - Use CRM strategically to record information and identify further opportunities in your assigned territory - Work closely with marketing to create email and LinkedIn campaigns to increase company and personal brand awareness

The Market Development Representative (MDR) will generate new business through outbound calls and targeted emails to potential clients. The MDR qualifies prospective customers through targeted questions about their business strategy and then leverages this information to align and sell DocuSign’s product offerings. This position spends roughly 80% of the time on the phone prospecting new clients. Market Development Reps will receive hands-on training with an emphasis on strategic selling and a focus on researching targeted accounts. This position is a great way for individuals to gain in-depth experience in a rapidly growing SaaS company.   This position is an individual contributor role reporting to the Manager, MDR. Responsibility - Make outbound calls to prospects who reside in one of DocuSign’s core vertical markets, offering tailored solutions to solve and improve business process problems - Schedule appointments between prospects and our Account Executives across SMB, Mid-Market or Enterprise verticals - Use CRM strategically to record information and identify further opportunities in your assigned territory - Work closely with marketing to create email and LinkedIn campaigns to increase company and personal brand awareness

We’re looking for a Client Platform Engineer proficient in MacOS and Windows environments, with a strong foundation in scripting and coding (Bash, Powershell, Python, etc.). You’ll join our Client Platform Engineering team, working across diverse automation technologies to address global end-user issues, with focus on the Fleet Management Product by keeping the systems in a desired state of compliance and configuration. This position is an Individual Contributor role, reporting to the Senior Manager, Client Platform Engineering, Global Infrastructure and Operations. Responsibility - Deploy OS updates, patches, and fixes universally, prioritizing a smooth user experience through meticulous communication and phased execution plans - Evaluate the current environment, pinpointing areas for service resilience and excellence, and propose improvements - Create comprehensive technical documentation for seamless service transitions across various engineering tiers - Serve as the escalation point for complex endpoint issues worldwide, offering rapid and effective solutions - Maintain and enhance the existing code repository (Bash, Powershell, Python, AWS CLI, etc.) - Develop and maintain automated 3rd-party app updates using Intune and Jamf Apps - Provide support for maintaining the fleet in a desired state of configuration and compliance to meet the security vulnerability management SLA - Stay abreast of IT industry trends, recommending enhancements and novel strategies for consistent fleet management

The Account Executive (AE) for Small-to-Medium Business (D2D - Financial Services) is a highly motivated self-starter who is responsible for developing and closing new business or expanding our footprint with current customers within the SMB business segment. A successful AE is eager to learn, determined to adapt quickly, and comfortable with some ambiguity. AEs are focused on acquiring new customers or selling additional use cases, products and services into existing accounts. This person is accountable for exceeding monthly and quarterly quotas, proactive deal management, forecast accuracy, and driving adoption and usage with customers and prospects in collaboration with internal teams and the broader Docusign partner ecosystem.   This position is an individual contributor role reporting to the Regional Vice President, SMB.   Responsibility - Drive success of the company’s goals and objectives through achieving individual sales quotas - Build and manage a sales pipeline through prospecting efforts in the assigned territory within the SMB or Mid-Market segment - Develop and deliver customized sales presentations and products demonstrations, by phone and via online demo - Craft and negotiate enterprise level proposals and contracts - Forecast sales activity and revenue achievements accurately through proper use of sales tools - Collaborate effectively and engage various pre/post sales resources including Sales Development Representatives, Market Development Representatives, Solutions Engineers, Account Managers, Partner Account Managers, as well as Legal, Security, Professional Services and Customer Support - Travel as necessary, typically 10%

Docusign is looking for an experienced collections specialist who is organised, has a customer service perspective, is highly motivated and results orientated. In addition, this is a fast-paced role where the ability to work through complexity with a solutions mindset is critical to success.   This position is an individual contributor role, reporting to the Accounts Receivable Supervisor. Responsibility - Take responsibility for customer collections for the EMEA region - Monitor aged balances for assigned geographies - Engage with customers to collect overdue balances - Work with internal and external stakeholders to resolve issues impacting collections in a timely fashion - Manage refunds, account adjustments, and write offs in accordance with company policies - Work to reconcile customer accounts where necessary - Maintain detailed records of interactions with customers including follow up dates and next steps - Maintain acceptable performance against established department metrics on a consistent basis - Identify and work toward resolution of any larger scale issues which are negatively impacting customer experience - Perform other duties as assigned

Are you an agile, creative, and collaborative Sales Development Representative looking for your first break within Sales, or a chance to grow your Sales career in the tech industry? We can help! You are the driver of building new business relationships, connecting with potential clients who have expressed interest in Docusign and targeting those you identify as having an opportunity to work with. This position is an Individual Contributor and reports to the Sales Development Manager, EMEA.   Responsibility - Achieve your SQO (Sales Qualified Opportunity) quota - Talking and listening: You will spend about 80% of your time on the phone contacting prospective businesses identified as having real potential as a Docusign customer from an inbound lead flow Educate potential customers on what Docusign has to offer and gain insight into their business needs - Use targeted questions and your natural rapport building skills to understand the client's business strategy and how we at DocuSign can add to their success - Provide qualified, informative leads in our CRM database for Account Executives to pursue, and initial liaison scheduling

As an Engineering Manager on the CLM Agreement Experience team, you will support and build new features for the main Agreement Experience in Docusign CLM and Intelligent Agreement Management products. You will lead a team of full stack engineers and own aspects of delivery of the new features. You will coordinate with the other engineering managers and the teams to get employees engaged in development of the product stack. You will also work with various key stakeholders of software development for assembling a product roadmap to support the company’s vision. The engineering manager will act as a people manager, hiring manager, technical leader and delivery manager for the teams you will be in closest cooperation with. You will lead a full stack team with focus on the front-end. You will also coordinate and work with other departments within or outside their organization to ensure project completion and the use of best practices.   This position is a people manager role reporting to the Sr. Director, Engineering.   Responsibility - Execute with our product roadmap using agile practices - Build and maintain a set of highly scalable, performant and high availability services - Work with partner teams to build solutions that meet the needs of many teams - Work with the Product Management team to gather requirements and architect the next set of services - Improve performance and reliability of existing services - Be data driven and push for making decisions based on telemetry  - Help mentor and grow the team

The Engineering manager directs the cross-site software engineering function in developing, releasing, and maintaining software applications according to business needs. You will coordinate with the team leads the activities of employees engaged in development of product stack and work with various key stakeholders of software development for assembling product road map to support the company vision.   The Engineering manager understands stakeholder impact, and aligns team and own work accordingly and recommends solutions.    This position is a People Manager and reports to the Director of Engineering.   Responsibility - Manage a team of software engineers who develop software for product stack - Provide oversight on internal and external project dependencies and critical paths while ensuring appropriate risk and contingency plans are in place at all times - Hire staff, frame clear and ambitious goals for the team while connecting people and disrupting silos - Set direction on software development methodology, including development tools and techniques, by approving all high-level software concepts and designs - Monitor compliance with Product Development Process and software lifecycles - Work collaboratively across different time zones and geographies - Assure efficient and economical utilization of resources, improvement of methods, and elimination of wasteful practices within the department; may include budget development and control - Provide primary input for performance appraisals, salary reviews, and performance bonus distribution

Our Customer Success team is the largest organisation in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts in professional services, customer success management, learning and enablement, and customer support you'll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.   Dynamic CSM team members are an extension of the Customer Success Manager (CSM) team who oversee a portfolio of accounts and ensure an amazing customer experience, as measured by NPS, net revenue retention, referrals, and product usage indicators.   The Dynamic CSM will perform hands-on tactical account management activities. They will collaborate with other team members to coordinate successful customer engagement, product enablement, and demonstrate value across the entire customer journey.   The successful candidate will be comfortable working with customers in a one-to-many relationship, delivering consistent and automatic touch points throughout the lifecycle to ensure an exceptional customer experience.   This position is an individual contributor role, reporting to the Senior Manager, Dynamic Customer Success Management, EMEA.   Responsibility - Work on a large book of business, at scale, to increase overall client satisfaction with DocuSign measured through Net Promoter Score, customer engagement with the platform, and retention - Collaborate with internal teams to respond to proactive digital communications, including events, office hours, newsletters, and other resources - Provide insightful technical answers and, if necessary, open a support case or escalate internally any existing technical issues or account concerns - Partner with account team to recommend the most efficient way for customers to exceed their goals using the DocuSign platform - Influence DocuSign’s strategy and product priorities to drive adoption and retention - Champion new best practices and workflows to help both customers and fellow CSMs achieve more - Be the voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer success, and operations

Our Customer Success team is the largest organisation in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts in professional services, customer success management, learning and enablement, and customer support you'll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.   Dynamic CSM team members are an extension of the Customer Success Manager (CSM) team who oversee a portfolio of accounts and ensure an amazing customer experience, as measured by NPS, net revenue retention, referrals, and product usage indicators.   The Dynamic CSM will perform hands-on tactical account management activities. They will collaborate with other team members to coordinate successful customer engagement, product enablement, and demonstrate value across the entire customer journey.   The successful candidate will be comfortable working with customers in a one-to-many relationship, delivering consistent and automatic touch points throughout the lifecycle to ensure an exceptional customer experience.   This position is an individual contributor role, reporting to the Senior Manager, Dynamic Customer Success Management, EMEA.   Responsibility - Work on a large book of business, at scale, to increase overall client satisfaction with DocuSign measured through Net Promoter Score, customer engagement with the platform, and retention - Collaborate with internal teams to respond to proactive digital communications, including events, office hours, newsletters, and other resources - Provide insightful technical answers and, if necessary, open a support case or escalate internally any existing technical issues or account concerns - Partner with account team to recommend the most efficient way for customers to exceed their goals using the DocuSign platform - Influence DocuSign’s strategy and product priorities to drive adoption and retention - Champion new best practices and workflows to help both customers and fellow CSMs achieve more - Be the voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer success, and operations

The Industry Lead will develop, articulate, and continually evolve the Docusign strategy for the Public Sector across the ANZ region. This critical leadership role will engage in thoughtful, solution-oriented discussions to advise, prioritise and support public sector sales pursuits. Through these initiatives, this individual will own the Go-To-Market (GTM) strategy for the Public Sector while collaborating with Marketing to refine messaging, build content, engage key partners, ensure alignment of our product roadmap with industry needs, engage Government Relations on Legislative Reform and enable our field team to identify and execute growth opportunities for Docusign across all sectors of Government (Local, State, Federal).   This position is an individual contributor role reporting to VP for ANZ.      Responsibility - Participate as a senior leader in the ANZ team, helping to drive the strategic direction of our Public Sector business and solutions, collaborating with our Marketing, Partner, Product, Government Relations and Sales teams with a strong focus on growth - Lead all aspects of ANZ Public Sector strategic analysis, planning and execution via extended team including both total addressable market and segment opportunity (use case) analysis, competitive analysis, and Docusign differentiation - Serve as a subject matter expert (SME), customer advocate and partner to Docusign’s most strategic Public Sector customers - Participate in Sales Cycles to serve as a catalyst for our Intelligent Agreement Management (IAM) vision in the context of the ANZ Public Sector vertical - Work with Marketing on thought leadership initiatives and develop content for sales enablement and customer engagement, which aligns to our IAM narrative - Collaborate with a cross-functional group of stakeholders to develop tangible sales plays and product demonstrations relevant to the Public Sector vertical - Liaise between Public Sector executives and Government relations teams in order to advise and drive legislative reform - Engage, develop and extend partnership with both key ISVs and SIs - Support presence at industry events, both Docusign and third-party, as an inspiring leader via speaking engagements: keynote, panelist, moderator, demonstrations, etc - Work with Enablement to refine knowledge and training programs for Sales teams within the Public Sector vertical - Collaborate with the Product Team to advise and define eSignature and IAM requirements for the ANZ Public Sector

Collaborate with our customers while providing consulting services and expert project management governance to ensure success of their implementation. We are looking for a Project Manager (PM) to join our Professional Services team. This team manages customer implementation and integration projects. The goals of the PM are to develop and manage the schedules for consulting engagements, manage and analyze the project budgets, ensure proactive communication to clients and internal staff, manage enhancement requirements and escalations, and overall project governance and success. You will use the Docusign Project Management Methodology to initiate, plan, design, execute, monitor, control and close projects. You will manage risks, including making decisions to reduce uncertainty. The PM will play a critical role in the success of the team. We are expanding a world class Professional Services organization that already has a proven track record of working with Fortune 500 Companies, system integrators, independent software manufacturers and open-source communities.   This position is an individual contributor role reporting to the Director, Project Management.    Responsibility - Manage projects, ensuring timely and on-budget delivery and guidance to project resources and our customers, providing impactful solutions and resulting in highly referenceable accounts that enable strong adoption, renewal and upsell - Plan, coordinate and manage all phases of a project successfully to ensure customer satisfaction - Be customer-centric in style and approach, with a genuine desire to build and deliver value for customers throughout the project, and deliver an outstanding customer experience - Collaborate with the Docusign team to proactively uncover additional customer needs and support documenting client requirements and expectations - Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements - Adopt and evangelize our Docusign implementation methodology and provide ongoing input to maintain and improve our methodology - Support organization initiatives to improve and expand our team’s knowledge and our services offerings - Maintain up to date required product knowledge independently, including connectors and partner products as appropriate for your role - Provide mentorship to less experienced team members

Docusign is looking for a highly motivated Senior Front End Software Engineer to join our Product-Led Growth team under the product development organization. The Senior Front End Software Engineer will execute on all aspects of the software development lifecycle including design, development, testing, deployment, and maintenance of the e-commerce and product-led growth applications. You enjoy fast-paced entrepreneurial environments where you can solve difficult problems using current technologies and tools. You collaborate well with other team members when brainstorming, designing, and implementing new solutions. You will also help the team succeed by thinking about ways to improve processes, suggesting ways to make the team more effective, and mentoring and modeling engineering best practices.   This position is an individual contributor role reporting to the Sr. Engineering Manager, UI.   Responsibility - Create high quality, user focused experiences with React or Node - Help build and design the new Micro Frontend (MFE) infrastructure - Be actively involved with building and maintaining our new component library - Mentor junior plus level engineers - Develop and maintain automated tests for your code - Participate in an Agile environment using Scrum software development practices,  automated unit testing, CI/CD, code reviews, and version control systems (GIT) - Raise issues proactively that might impact delivery commitments - Diagnose and resolve production impacting issues and maintain the code as needed