Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Organizational Effectiveness and Culture Operations Manager is responsible for establishing ROI and impact metrics for critical organizational effectiveness programs, strategic initiatives, and business transformation projects. This role will drive data informed decision making, drive prioritization of work across the OE&C organization and establish business operational metrics. The ideal candidate will possess strong analytical skills, a keen understanding of business processes, and a passion for leveraging data to enhance employee development and organizational performance. You will be adept at working across the organization and company at all levels to drive sustainable change and impact.

This position is an individual contributor role reporting to the VP, Organizational Effectiveness & Culture.

Responsibility

• Develop and maintain a 12-24 month strategic roadmap for the OE&C team, aligned with organizational goals and overall people strategy
• Define OKRs and success metrics for team initiatives; track progress and adjust strategies based on quarterly business reviews, own TrailMap for OE&C team
• Create business cases and ROI analyses for major initiatives to secure executive sponsorship and budget allocation
• Oversee the operational execution of culture and organizational effectiveness programs, including budgeting, timelines, and resource allocation
• Develop and maintain team meetings, processes, workflows, and documentation to improve efficiency and consistency
• Manage the team budget, including forecasting, spending tracking, and reallocation to support strategic priorities
• Lead the planning, tracking and execution of major organizational initiatives (culture transformations, engagement campaigns, organizational redesigns, etc.)
• Partner with program leads to manage timelines, dependencies, and stakeholder engagement to ensure on-time and on-budget delivery
• Partner with People Analytics or Finance to gather and analyze data on program impact
• Create dashboards and reports that communicate program outcomes to leadership
• Use data and insights to inform strategy adjustments and demonstrate team ROI

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's degree in Business Administration, Management, Organizational Development, or a related field
• 8+ years of experience as a Operations or Strategy Lead in a non technical or people related function with a strong focus on strategic or financial analysis, ROI modeling, operational improvement, and organizational design
• Experience with strategic planning frameworks, organizational design principles, process improvement methodologies (e.g., Lean, Six Sigma), and change management best practices

Preferred

• Master's degree in Business Administration, Organizational Leadership, or a related field
• Experience working in large-scale, global corporate environments or tech organizations
• Proven track record in defining and measuring ROI for culture, engagement, or organizational design initiatives
• Demonstrated experience partnering with People Analytics, HR Business Partners, and Finance teams to establish workforce metrics
• Professional certification in Change Management (e.g., Prosci) or Process Improvement (e.g., Lean Six Sigma Green/Black Belt)
• Excellent analytical, problem-solving, and critical thinking skills with the ability to translate data into actionable insights
• Strong communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels
• Ability to manage multiple projects and priorities in a dynamic environment

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois, Colorado, Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

Ohio: $X/hour - $X/hour or $X - $X base salary 

Canada: CAD $X/hour - CAD $X/hour or CAD $X - CAD $X base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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