Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Lead Product Designer on the Admin team, you will shape the experience for the people responsible for configuring, governing, and managing Docusign across their organizations. As AI becomes an increasingly important part of the Docusign Intelligent Agreement Management platform, you will help define how administrators configure, understand, govern, and manage AI-powered capabilities with confidence. You will define how these experiences come together into a simple, cohesive Admin experience-making complex enterprise workflows understandable and helping customers confidently configure and manage Docusign at scale. You will design elegant, customer-focused web applications for millions of Docusign users around the globe. You communicate clearly and succinctly and bring cross-functional teams together around a common vision. You adeptly balance complex business and technical requirements with simple, engaging, user-centered solutions. This is a highly collaborative role working closely with Product Management, Engineering, User Research, Content Design, and the design team. Because Admin capabilities span the Docusign platform, you will also partner across product areas to create consistent patterns and experiences for administrators.

This position is an individual contributor role reporting to the Senior Manager, Experience Design.

Responsibility

• Define the experience direction for Docusign Admin and translate that vision into clear, scalable product experiences

• Own design strategy and execution for complex Admin workflows, from early concepts through shipped experiences and ongoing improvement

• Design AI-powered experiences that help administrators configure, govern, monitor, and understand intelligent capabilities across the Docusign platform

• Apply principles of trust, transparency, explainability, human control, and responsible AI when designing enterprise AI experiences

• Use AI tools throughout the design process to accelerate exploration, prototyping, synthesis, and iteration while maintaining a high bar for design judgment and craft

• Simplify complex enterprise administration, configuration, permissions, governance, and management workflows

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• BA/BS degree or equivalent work experience

• 12+ years of experience designing enterprise, consumer, and/or mobile user experiences for large-scale web services

• Experience designing complex enterprise software, administrative tools, configuration experiences, or platform products

• 2+ years experience coaching and mentoring junior team members in design and usability

• 2+ years experience with design and prototyping tools such as Figma, Adobe Creative Cloud, or Sketch

• Portfolio demonstrating product design strategy, interaction design, visual design, prototyping, design rationale, and strong communication and storytelling skills

Preferred

• Experience designing AI-powered products, agentic experiences, or enterprise automation

• Experience using generative AI tools as part of the product design process, including concept exploration, prototyping, research synthesis, or design iteration

• Understanding of emerging AI interaction patterns and the challenges of designing for trust, transparency, explainability, user control, and governance

• Ability to identify where AI meaningfully improves an experience-and where a deterministic or traditional interaction is the better solution

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Washington, Maryland, New Jersey and New York (including NYC metro area): $178,900.00 - $262,825.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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