Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Docusign Professional Services team leads the end-to-end implementation and integration of the Docusign Intelligent Agreement Management (IAM) platform. As a Solution Architect (SA), you will serve as a trusted technical and business expert, driving complex customer implementations from initial design to final deployment. You will bridge the gap between technical scalability and business goals, designing robust solutions that meet clients' immediate needs while supporting long-term growth. This remote position requires exceptional communication skills, strong technical acumen, and the ability to collaborate effectively across internal teams (Product, Sales, Customer Success, Support) and external client leadership.

This position is an individual contributor role reporting to the Senior Manager, Regional Delivery.

Responsibility

• Lead end-to-end technical implementations of Docusign IAM, serving as the subject matter expert on solution design, configuration, network/data security, and scalability

• Provide architectural guidance on integration strategies, web applications, and customer system environments to align with their long-term IAM roadmap

• Guide project teams on deployment best practices, code/configuration reviews, and the adoption of new release features

• Review and optimize existing customer/partner implementations, troubleshooting complex issues to bring at-risk projects back to health

• Establish trusted advisor relationships with enterprise customer administrators, Centers of Excellence (CoE), and executive stakeholders

• Translate complex business requirements into clear technical designs, anticipating future needs and managing client expectations

• Lead project escalations and provide time-critical, sustainable technical solutions to ensure successful adoption, renewal, and account growth

• Partner with Sales and Pre-Sales teams to assist with scoping, technical estimation, and solution design for medium-to-complex engagements

• Collaborate closely with Project Managers to ensure projects stay on schedule, within scope, and on budget

• Serve as the Professional Services voice in long-range product feedback loops, partnering with Product Management to influence product roadmaps

• Deliver against key metrics including utilization, customer satisfaction (CSAT), and engagement profitability

• Establish, document, and share implementation best practices across the Professional Services team

• Mentor team members on technical deliverables, configuration standards, and professional development paths

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, or equivalent practical experience

• 8+ years of experience working directly with enterprise clients to gather requirements and deliver high-impact technical solutions

• Experience in software/SaaS consulting, solution architecture, or technical implementation leadership

• Experience with enterprise integration tools, ETL, and web application development

• Experience in development and integration using languages/frameworks such as C#, Java, HTML, CSS, JavaScript, jQuery, SQL, and REST/SOAP web services

• Fluency in German and English

Preferred

• Proven experience with Contract Lifecycle Management (CLM), document/content management systems, and Business Process Management (BPM) software (e.g., Salesforce, SharePoint, Documentum, Pega, K2)

• Deep understanding of data management platforms, XML/XPath, or structured data schemas

• Background in management consulting with a proven track record of guiding C-suite and VP-level executives through technical change management

• Experience delivering solutions in Financial Services, Tech, Telecom, Healthcare, Real Estate, Insurance, or the Public Sector

• Fluency in Italian

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois, Colorado, Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

Ohio: $X/hour - $X/hour or $X - $X base salary 

Canada: CAD $X/hour - CAD $X/hour or CAD $X - CAD $X base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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