Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Senior Sales Compensation Analyst (P3), you will drive the day-to-day global sales compensation administration process, with a core focus on managing the end-to-end setup and maintenance of eligible employees in Xactly Incent. You will own the support of your assigned population's commission calculations, addressing sales inquiries, performing meticulous audits, and responding to regional inquiries. You will collaborate cross-functionally with Sales Operations, Finance, HR and Legal to review the accuracy and completeness of new participant setups, manage plan mechanics, and support the monthly commission cycle. You are a self-sufficient, out-of-the-box thinker and team player focused on resolving a wide range of operational challenges, scaling existing processes, and consistently meeting critical corporate deadlines.

This position is an individual contributor role reporting to the Manager, Sales Compensation.

Responsibility

• Manage the monthly set-up process and administration parameters within Xactly Incent, including the active management and maintenance of Users, People, Position, Hierarchy, Named Relationships, Quotas, and Guarantees

• Administer the full sales compensation lifecycle, including the monthly review of sales participant setups, crediting/commission audits, and the timely resolution of field inquiries via ServiceNow

• Troubleshoot set-up issues by partnering closely with the Administration team

• Collaborate with the Systems team to automate the set-up process by integrating to WD, while continuing to coordinate manual processes, corrections, and exceptions on a monthly or quarterly basis

• Train the Sales Organization on Xactly, Sales Plans, and new Sales Compensation programs

• Conduct rigorous User Acceptance Testing (UAT) for fiscal year plan rollovers and mid-year compensation plan modifications to maintain system integrity

• Understand data mining, systems, and order processes to create data models that help produce analysis and identify trends or gaps, maintaining monthly reporting and ad hoc analysis

• Evaluate and responsibly adopt technical tools and AI solutions to optimize workflows, automate manual gaps, and boost overall team productivity

• Govern internal controls and maintain business workflows to ensure 100% compliance with SOX requirements and operational audit standards

• Partner with the Sales Plan Design team to prep the launch of Sales Plans and T's and C's, and work directly with Sales Leadership to provide localized coaching and ad-hoc support for communicating compensation outcomes

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's degree in Finance, Business, or a related field

• 5+ years of experience in sales compensation administration and incentive tracking systems

Preferred

• Experience with Xactly or similar Sales Performance Management (SPM) software

• Experience handling sales incentive plans within the technology, SaaS, or AI sectors

• Analytical skills and strong business acumen

• Proficiency in MS Office Suite and Google Workspace

• Strong communication, documentation, organization, and presentation skills

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois, Colorado, Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

Ohio: $X/hour - $X/hour or $X - $X base salary 

Canada: CAD $X/hour - CAD $X/hour or CAD $X - CAD $X base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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