Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We are seeking a dynamic and results-oriented Executive Assistant to provide high-quality administrative support to two Senior Directors within the APJ organisation: 1.Senior Director, Solutions Consulting, APJ and 2. Senior Director, Marketing, APJ. The role ensures the smooth running of administrative matters across the region through a dedicated one-on-one working relationship. You will serve as a liaison to the Executives and their teams, coordinating outreach, supporting external relations, and overseeing special projects. The ideal candidate enjoys working creatively in a fast-paced, entrepreneurial environment while exercising good judgment across diverse situations. This hands-on position requires strong communication skills, professionalism, and the ability to maintain a balance among multiple priorities with great attention to detail. 

This is an individual contributor role reporting to the Senior Director, Solution Consulting - APJ.

Responsibility

• Plan, set and manage the operating cadence of meetings for both executives 

• Proactive management of executive diaries, to-do lists including anticipating and managing issues to help manage executive workloads

• Ensure briefing documents and presentations are well prepared in advance for all executive meetings

• Ensure Executives are across upcoming meetings, agendas and support material, setting up briefing calls in advance to ensure the Executives are fully prepared prior to the meeting and has clear objectives

• If travelling, ensuring all visas and travel arrangements and briefing documents are aligned and confirmed

• Research, prioritise and follow-up on incoming issues and concerns addressed to the executives including confidential/sensitive issues and determine appropriate course of action, referral or response

• Liaise and develop relationships with internal and external stakeholders across the APJ business with the right maturity, positivity, gravitas and influence

• Project manage APJ strategic projects and priorities, ensuring these are on track

• Produce high quality documents, presentations and announcements including presentations, corporate announcements (with DocuSign’s Comms team) and internal announcements

• Expense and travel management

• Manage onboarding of new AVPs and VPs

• Organise APJ, Sales and Customer Success team meetings together with relevant internal webinars as required

• Adhoc duties as directed by Management

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic 

• 8+ years of experience supporting Executives or Leaders within a high growth organization

Preferred

• Bachelor's or associate degree

• Experience working for a SaaS Software company

• A seasoned, experienced professional with a full understanding of their Executives priorities and the ability to priorities holistically to fulfill leadership directives and to execute with an inclusive and global mindset

• Experience managing complex calendar(s) across multiple time zones with the ability to successfully prioritise competing high-priority requests based on Executives’ needs

• Experience in project management, particularly influencing and demonstrating effective stakeholder management across different regions and cultures

• Strong awareness and proven experience working across Australian, Japanese and Asian cultures / regions

• Ability to demonstrate Docusign values in everything that is carried out

• Strong ability to build the brand of the executives and to create solid internal relationships and rapport particularly with the leadership team

• Ability to foster positive working relationships at senior levels of Docusign in addition to building a network of EAs across customers and partners

• Ability to apply strong business acumen in prioritising and communicating tasks to the Executive’s direct reports

• Demonstrated proactive approaches to problem-solving with strong decision-making capability

• Forward looking thinker, who actively seeks opportunities and proposes solutions

• Experience in tracking KPIs and monitoring progress against strategic initiatives

• Proven written and verbal communication skills with high attention to detail

• Ability to maintain confidentiality and practice discretion in everyday work

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois, Colorado, Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

Ohio: $X/hour - $X/hour or $X - $X base salary 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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