Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Senior Manager, Enterprise Renewal Management is a strategic leadership role responsible for leading a high-performing team of Renewal Managers. You will oversee a portfolio of the organization’s largest, most complex, and highest-value renewal contracts within an assigned territory. As a people leader, you are responsible for coaching your team to navigate multi-year SaaS agreements and complex commercial terms, with a primary focus on minimizing churn, upsell and cross-sell Docusign products and solutions and maximizing Net Revenue Retention (NRR). You will act as a critical commercial advisor, providing air cover for high-stakes negotiations, mitigating organizational risk, and ensuring financial predictability. This role requires a cross-functional diplomat who can align Sales, Customer Success, Legal, and Finance to drive optimal outcomes for both Docusign and our top-tier customers.

This position is a people manager role reporting to the GVP, LATAM.

Responsibility

• Manage, mentor, and develop a team of Renewal Managers, fostering a culture of high performance, accountability, and continuous professional growth

• Guide your team in executing win/win negotiation strategies that maximize contract value while protecting and enhancing long-term customer trust

• Maintain and update a rolling forecast for your team’s territory; communicate renewal risks to executive leadership and develop comprehensive mitigation strategies

• Serve as a bridge between your team and internal stakeholders (AEs, CSMs, Legal, and Finance) to remove roadblocks and streamline the renewal lifecycle

• Ensure team adherence to best practices for CRM hygiene, data accuracy, and renewal SLAs, maintaining a disciplined pace to hit bookings and billings targets

• Analyze portfolio data to identify trends, prioritize team engagement, and leverage customer usage behavior to proactively address account health

• Act as the escalation point and executive sponsor for complex, high-value commercial agreements and Enterprise License Agreements (ELAs)

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• BA/BS degree or equivalent work experience

• 10+ years of experience in Sales, Renewal Management, or Customer Success within SaaS, with at least 2-3 years in a formal people management or team lead capacity

• Experience with SaaS financial metrics (NRR, LTV, Churn) and the ability to coach others on modeling complex contractual terms

• Experience meeting or exceeding team-based quota targets

• Experience negotiating and closing complex, multi-million dollar enterprise contracts

• Experience in enterprise contracting frameworks (MSAs) and navigating the C-Suite commercial landscape

Preferred

• Demonstrated ability to build, scale, and motivate a diverse team in a fast-paced, remote environment

• Strong business acumen with the ability to translate data into actionable territory strategies

• Experience building high-level relationships and consulting with customers on technology deployment and ROI

• Familiarity with Salesforce, Google Suite, and advanced forecasting tools

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois, Colorado, Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

Ohio: $X/hour - $X/hour or $X - $X base salary 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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