Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Senior Director of Solution Consulting is responsible for leading and managing the Solution Consulting organisation across EMEA and developing and executing the strategy for the region. They will manage a number of Senior Leaders and teams who support our Sales business. Key markets include North, South, DACH and Emerging - from SMB through to Enterprise. This SC team discovers and understands customer business challenges, complex processes, and architectural landscapes in order to build world-class integrated solutions leveraging Docusign’s platform and suite of products. Through engaging stories and custom-built demonstrations, SCs illustrate the value and benefits of modernizing a prospect’s System of Agreement through Docusign’s Intelligent Agreement Management platform offering. The Senior Director is accountable for coaching and developing the team, helping them to drive adoption/usage with customers and prospects in collaboration with internal teams and the broader Docusign partner ecosystem.

This position is a people manager role reporting to the Group Vice President and General Manager EMEA.

Responsibility

• Manage the Solution Consulting team daily

• Partner with sales leadership to provide strategy and support for business development, accounts development, pipeline generation and deal management

• Ensure each SC is enabled, empowered and accountable to deliver high quality work and excellent customer experience

• Scale team by attracting and mentoring extraordinary solution consultants with various levels of experience and diversity to grow a well-balanced, high performing team

• Identify and create opportunities for training and professional development of team

• Provide individual coaching to help develop and refine core technical, selling, and presentation skills to help team grow and excel

• Build and nurture C-level relationships across key accounts to solidify our partnership and commitment to the customers, while penetrating deeper within accounts

• Focus on innovation - ensure the team is constantly improving their approach to solution and value based selling

• Prioritize and qualify where to invest the pre sales resources to get maximum impact of every investment

• Communicate and prioritize product and business needs from the field to appropriate internal teams including Product Development, Product Marketing, Sales Enablement, Support, Professional Services, and others

• Ensure team effectively operates in accordance with team policies and procedures

• Assess team operations continually and make adjustments or policy recommendations to drive team collaboration, efficiency, and effectiveness

• Maintain and protect Docsign core values by hiring culturally aligned team members and leading by example

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 10+ years of experience in a technical pre-sales role

• 10+ years of experience leading technical pre-sales teams

• BS/BA degree or equivalent in relevant work experience

• Fluency in English

Preferred

• Track record of building, coaching and enabling a rapidly growing Solution Consulting teams

• Hire and retain top diverse talent in the market, providing career growth opportunities and effective succession planning

• An inspiring, innovative leader with the ability to deal with high volume transactional business and enterprise sales models

• Proven collaborator and relationship builder up to C-level across multi-functions

• Ability to effectively manage internal and external stakeholders to drive results

• Proven experience selling into customers across the EMEA region

• Masterful in delivering software demonstrations, both in-person or remotely

• Proven experience with cloud software configuration and integration

• Experience with technical business documentation including process flows, architectural diagrams, proposals, RFPs and RFIs, etc

• Proven experience working with employees at all levels of an organization

• Familiarity with Enterprise-class software systems such as ERP, CRM, and ECM

• Familiarity with electronic signature and/or CLM concepts a plus

• Strong verbal and written communication skills, attention to detail

• Embodies the Docusign values

• Willingness to travel 25% or more as needed

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois, Colorado, Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

Ohio: $X/hour - $X/hour or $X - $X base salary 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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