Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Senior Data Analyst is a new position and will serve as a founding analyst of our expanding RevOps Business Analytics program. This is a high-visibility role responsible for architecting the reporting infrastructure and KPI monitoring that senior leaders rely on to drive the business. You will own the analytics for critical workstreams, including financial analyses, key bookings drivers, and process automation, while performing deep-dives into discounting behaviors and monetization policy. We are looking for a self-starter who thrives in ambiguity and can deliver analytics solutions that will define Docusign's next phase of revenue growth.

This position is an individual contributor role reporting to the Business Analytics Director.

Responsibility

• Partner with Finance, Sales, and Operations to translate complex business questions into actionable and proactive insights that drive decision-making

• Build scenario models and track core SaaS metrics, including cohort retention, expansion rates, and bookings drivers to enhance forecasts

• Deliver high-stakes analytics for executive priorities, including quarterly business reviews (QBRs), earnings prep, and ad-hoc analyses

• Create high-performance SQL queries and Tableau dashboards while partnering with the Global Data team to enrich pipelines and scale the analytics program

• Leverage modern tools (dbt, Snowflake) and AI to enhance output quality, automate refresh cycles, and implement scalable analytics solutions

• Conduct risk analyses to calibrate discount approval rigor and implement monitoring solutions to preserve program integrity

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's degree in a quantitative field such as Data Science, Statistics, Mathematics, Engineering, Economics, or a related field

• 5+ years of related experience in Analytics, Revenue Operations, Sales Operations, or Strategy in a SaaS environment

• 5+ years of experience developing complex SQL (Snowflake, Google BigQuery, etc) queries and using various SQL functions (window functions, aggregation functions, CTEs, etc)

• Experience with advanced Excel functions (pivot tables, macros, scenario modeling)

• Experience with data visualization concepts and tools (Tableau)

• Fluent in English

Preferred

• Strong knowledge of Bookings, Revenue, ACV and other key SaaS finance metrics

• Experience building scalable Snowflake data models using dbt, incorporating automated testing and refresh cycles

• A track record of driving continuous process improvement to enable efficient growth at scale

• Experience with various statistical analysis concepts

• Ability to operate independently and under ambiguity

• Ability to integrate AI workflows to improve output accuracy and drive scalable analytics

• Strong analytical approach and a passion for extracting meaningful insights

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois, Colorado, Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

Ohio: $X/hour - $X/hour or $X - $X base salary 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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