Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Content Writer, you are a crucial contributor responsible for developing, editing, and managing comprehensive training and knowledge documentation. You bridge the gap between technical knowledge and practical application, ensuring content is accurate, engaging, and aligned with organizational goals through collaboration with Subject Matter Experts and leaders. You are focused on creating high-quality instructional materials and operational guides that adhere to corporate standards and promote knowledge sharing across the workforce. You play a pivotal role in empowering employees to perform efficiently, driving organizational performance and customer satisfaction.

This position is an individual contributor role reporting to the Senior Learning and Development Program Manager.

Responsibility

• Develop training curricula, including knowledge base articles, operational guides, and learning components such as training agendas and assessments

• Create instructional materials, including training manuals, multimedia visual aids, and testing procedures

• Collaborate with trainers, subject matter experts (SMEs), and leadership to ensure content aligns withthe learning objective

• Coordinate with Training and Documentation Leads to maintain consistency in tone, structure, and adherence to corporate standards

• Develop engaging and effective e-learning materials using tools such as Articulate 360, Adobe Captivate, or a similar platform

• Support the conversion of classroom training into interactive online formats aligned with adult learning principles

• Manage training assets, including content repositories and knowledge management systems

• Regularly review and update content to ensure its relevance and alignment with current business needs

• Act as a point of contact for documentation-related issues and provide continuous feedback on content effectiveness

• Utilize support tools and resources necessary for effective content creation, including Microsoft Office products and Google Workspace

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 5+ years of experience in technical writing, instructional design, or training content development

• Experience with Microsoft Office products and Google Workspace/G Suite

• Fluent in verbal and written English with a high proficiency level

• Experience maintaining confidentiality of information

Preferred

• University studies in instructional technology, technical writing, or related fields

• Demonstrated experience with e-learning platforms such as Articulate 360, Adobe Captivate, or H5P

• Familiarity with learning management systems (LMS) and e-learning tools

• Knowledge of content creation best practices and adult learning principles

• Mentoring or Trainer experience

• Proficiency in desktop computers, IT essentials, and content management systems

• Ability to adapt to a dynamic environment and handle multiple tasks effectively

• Full schedule flexibility, including weekends

• Strong customer service skills

• Effective communication skills and the ability to work in a team environment

• Advanced attention to detail and organizational skills

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois, Colorado, Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

Ohio: $X/hour - $X/hour or $X - $X base salary 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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