Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We are looking for an extraordinary Sr. Director of Technology Development & Business Operations. This leader will oversee a high-impact Program Management Office (PMO), responsible for managing complex, cross-functional initiatives and ensuring that projects align with business objectives and are delivered on time and within budget. Together with the Technology leadership team, you will play a critical role to unlock the potential of the entire organization by introducing strong operating rhythms, revenue optimization programs, and new ways of working. This is a highly visible role that serves as an enabler of Product Technology to drive revenue and efficiency for Docusign, and requires excellent communication, project management, and leadership skills.

This position is a people manager role reporting to the Chief Technology Officer.

Responsibility

• Foster cross-functional collaboration and communication, facilitating the flow of information and ensuring alignment across departments and teams to break down silos and promote a culture of teamwork

• Facilitate planning, prioritization, and execution of strategic initiatives within Technology and Engineering, ensuring alignment with business goals and timelines

• Lead and scale a ~40 person global organization spanning TPM, Tech & Business Operations, and an India-based delivery hub

• Lead and develop a team of program and project managers, providing mentorship, guidance, and opportunities for growth to ensure high team engagement and performance

• Collaborate closely with product, engineering, and business leaders to translate technical and operational goals into actionable projects and deliverables

• Design and maintain administrative systems to support efficient decision-making, timely follow-up, and seamless execution of organizational priorities

• Manage critical projects end-to-end, from ideation to implementation, ensuring timely delivery, high-quality outcomes, and alignment with business objectives

• Collaborate closely with product, engineering, and business leaders to translate technical and operational goals into actionable projects and deliverables

• Dive deep into data and metrics to drive and influence decisions, maintaining a strong connection to operational and technical details

• Create, track, measure, and monitor KPIs and OKRs to evaluate performance and drive accountability across teams

• Build and maintain internal and external relationships to support strategic initiatives and enhance organizational impact

• Prepare and present executive-level briefings on program and project performance, providing insights and recommendations for decision-making

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 15+ years of professional experience, including 7 years in leadership roles within the high-tech industry

• 10+ years of experience working directly with engineering teams

• 5-10+ years of experience in engineering, technical program management, or related fields

• Proven track record of driving strategic initiatives and delivering results in fast-paced environments

• Demonstrated ability to handle confidential information with discretion and integrity

Preferred

• Strong bias for action with the ability to manage multiple priorities simultaneously

• Strong program management skills, with a focus on planning, execution, and stakeholder alignment

• A proactive, self-driven approach with demonstrated ability to work independently and take initiative on new projects and challenges

• Exceptional relationship-building and communication skills

• Outstanding presentation skills

• Strong academic track record, preferably with a graduate degree

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $233,300.00 - $373,525.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $218,200.00 - $329,525.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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