Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Senior Executive Business Center & Engagement Manager, is a highly visible, strategic, and operational role responsible for elevating the company's relationships with its most strategic customers and partners. This role supports the operational excellence and strategic content of the Executive Business Center (EBC) and provides critical support for the broader Executive Engagement Program (EEP), ensuring world-class experiences that directly influence high-value business outcomes. The successful candidate must possess exceptional executive presence, organizational skills, and a deep understanding of corporate strategy.

This position is an individual contributor role reporting to the Marketing Director, ABM.

Responsibility

• Define the strategic vision, standards, and experience principles for the EBC to ensure it consistently delivers high-impact, C-suite-ready engagements

• Establish what “great” looks like and guide teams/vendor partners who execute the day-to-day

• Design the strategic framework for intake, agenda development, briefing flow, and post-meeting follow-up

• Focus on driving business outcomes, deal acceleration, and consistency of executive experience across markets

• Delegate operational excellence to EBC managers and partners

• Set expectations, service standards, and experience guidelines for all day-to-day operators (internal or vendor) and provide oversight and accountability

• Lead the strategy for how internal executive hosts and SMEs engage in briefings and establish playbooks, storytelling frameworks, and training rhythms

• Equip leaders for high-stakes conversations

• Architect the end-to-end executive engagement strategy across the company spanning the Executive Briefing Center, Docusign flagship events (ex: Momentum), regional executive experiences, and high-value third-party programs

• Define the purpose, audience, experience principles, and success metrics for all executive-facing moments

• Partner closely with Sales, Customer Success, Product, and Field Marketing leadership to identify the accounts, opportunities, and executive personas that should be prioritized

• Establish a framework for which executive experiences to activate for which customer segment, deal stage, or opportunity type

• Define the executive experience blueprint for Docusign-owned events—VIP programs, C-level tracks, tailored executive journeys—and collaborate with Experiential, PMM, and Field to ensure alignment to business objectives

• Evaluate and shape the executive strategy for third-party events, determining where and how to activate meaningful C-level interactions that accelerate pipeline and strengthen relationships

• Define the measurement framework for executive engagement across all programs

• Partner with analytics to track meeting influence, deal velocity, sentiment, and post-event impact

• Build insights and recommendations that inform future strategy and investment

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years of professional experience, with at least 3 years directly managing an Executive Briefing Center, Executive Program, or similar high-touch, client-facing facility

• Experience communicating with C-level executives and senior stakeholders

• Experience managing complex, multi-faceted logistics and schedules under pressure

• Ability to translate high-level business goals into tangible, world-class customer experiences

• Experience managing direct reports (EBC Coordinators, hospitality staff) or leading cross-functional, virtual teams to achieve program goals

Preferred

• Exceptional verbal and written communication skills

• Experience in the relevant industry (e.g., technology, finance, healthcare)

• Familiarity with modern event technology, CRM systems (e.g., Salesforce), and internal communication platforms

• Experience supporting or managing engagements across multiple geographies or cultures

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $126,900.00 - $197,800.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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