Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a key member of our cohesive, values-driven team, the LatAm ER Business Partner will act as both a trusted advisor and a culture steward. You will handle the full spectrum of sensitive and complex ER issues with empathy and rigor, including investigations, accommodation and caregiver requests. You will also develop, amend, and administer policies, conduct manager enablement sessions and participate in projects, as needed. Crucially, you will leverage casework data to identify trends and provide proactive, strategic counsel to HRBPs and business leaders to mitigate risk, drive systemic solutions and foster a positive work environment.

This position is an individual contributor role reporting to Sr. Director, Employee Relations.

Responsibility

• Plan and conduct prompt, thorough, and impartial investigations in response to a range of employee relations concerns, including harassment, discrimination, retaliation, and other allegations related to potential violations of rules, regulations, policies, and procedures in partnership with Legal

• Analyze evidence, and document findings in clear, comprehensive, and professional investigation reports

• Communicate regularly to relevant stakeholders; including Legal, HR Business Partners, business leaders, and involved parties regarding pending investigations

• Ensure all investigations and employee relations remediation plans comply with applicable employment laws, regulations, and company policies and procedures

• Address accommodation and caregiver exception requests to ensure compliance, business alignment, seamless coordination, and exceptional service delivery for employees

• Utilize case management systems to track and analyze investigation data, identify recurring issues/trends, and recommend proactive mitigation strategies

• Create, update and administer HR policies and procedures that pertain to employee relations

• Conduct training to HR and managers regarding compliance related policies and procedures

• Participate in projects as needed

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor’s degree in a related field

• 5+ years of related experience

• 3+ years of demonstrated ability conducting investigations, including interviewing complainants, witnesses, and respondents, analyzing investigative data, production of investigative documentation, and reporting out to relevant stakeholders

• Experience working in an international company with a shared services structure, within a matrixed environment

• Experience with employment and labor law, collective agreements and collaborating with Unions/Work Councils or shop stewards (if any)

• Fluent in English, Spanish, and Brazilian Portuguese

• Experience with Latin American labor laws regulations and general HR practices; particularly in Brazil and Mexico

​Preferred

• High levels of empathy, discretion, and emotional intelligence to handle sensitive situations with care and that build trust with employees at all levels

• Proficiency in mediating disputes and finding equitable resolutions that maintain trust and respect

• Ability to critically assess complex situations, synthesize information, and develop effective and timely solutions

• Experience developing effective relationships with and provide guidance and coaching to HR business partners, managers, and leadership on complex employee relations issues

• Excellent written and verbal communication skills to prepare clear reports, provide updates, and communicate findings and recommendations to stakeholders

• Experience in a high-tech environment

• Technical Agility with the following tools: Google Suite, Workday, Zoom Video Conferencing, HR Acuity ER case management system

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois, Colorado, Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

Ohio: $X/hour - $X/hour or $X - $X base salary 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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