Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Order Management Specialist owns the process for validating and activating all accepted quotes within 24 hours in accordance with our WW Revenue Operations policies and all DocuSign compliance policies. In addition to the standard Sales Support responsibilities, the Order Management Specialist will also be responsible for identifying problem areas and providing recommendations, handling all provisioning for closed Sales Orders, monitoring reports, internal customer issue resolution and training for new employees. This role requires extensive coordination with many organizations, including Sales, Commissions, IT, Legal, and Revenue Accounting. Individual must be able to work in a team environment, be self-motivated, well-organized and extremely detail-oriented with demonstrated problem solving and decision making skills.

This position is an individual contributor role reporting to the Manager, Revenue Operations.

Responsibility

• Review submitted contract and order forms for completeness, accuracy, and conformance to Docusign sales order acceptance policies

• Process contracts and orders and ensure clean bookings in compliance with company policy

• Manage provisioning and delivery issues including timely delivery of product

• Perform daily and monthly audits of all Compliance reports

• Coordinate with Rev Ops Deal Desk to enforce best practices around deal structure, order form guidelines, and all other presale processes for a smooth booking process

• Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base

• Contribute ideas and innovations to improve upon existing systems, work processes and procedures

• Establish strong relationships with Sales, Billing/Collections, Sales Compensation, Revenue Accounting, and other internal resources as appropriate

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor’s degree or equivalent in relevant experience

• Minimum of 2 years related experience

Preferred

• Possess strong level of expertise in Salesforce.com application

• Excellent interpersonal skills

• Ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly

• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative

• Ability to prioritize workload and manage a high volume of orders at quarter and month-end close

• Ability to understand broader business and financial issues

• Extreme attention to detail

• Thrive in a team environment

• Experience with projects involving coordinated efforts across large cross-functional teams

• Awareness of people versus technology as security factors

• Ability to maintain composure in critical situations

• Focus on internal stakeholder/customer satisfaction

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $35.67/hour - $51.43/hour

Illinois, Colorado, Massachusetts and Minnesota: $33.37/hour - $43.35/hour

Washington, Maryland, New Jersey and New York (including NYC metro area): $33.37/hour - $46.38/hour

Washington DC: $35.67/hour - $46.38/hour

Ohio: $30.38/hour - $39.51/hour

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster