Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Senior Project Manager (PM) position sits within our Professional Services team, comprised of fee-earning resources that deliver customer implementations and integrations. Our Senior Project Managers manage the effective deployment of Docusign implementations to time, cost and quality, accelerating time to value whilst also managing and mitigating risks. Best practice solution design paired with controlled delivery leads to successful implementation, end-user adoption and ultimately customer success. The Senior PM is the primary overlay for ensuring this success, by orchestrating project resources (Solution Architects, Product Consultants and Technical Consultants) to collectively drive to the required customer outcomes.

This position is an individual contributor role reporting to the Regional Delivery Director.

Responsibility

• Develop a highly flexible and transparent process which constantly engages with the business to ensure the project team is focused on the right priorities and meeting business goals

• Coordinate internal resources and third parties/vendors for the flawless execution of projects

• Develop project scopes and objectives, defining feature requirements, and involving all relevant stakeholders and ensuring technical feasibility

• Ensure that all projects, across the team including their own, are delivered on time, within scope, within budget and to high quality

• Develop detailed project plans to track progress against timelines and financial forecasts

• Measure project performance using appropriate systems, tools and techniques

• Handle incident and bug management and tracking

• Manage all project Risks and Issues

• Create and maintain comprehensive project documentation

• Create status reports, meeting minutes, and tracking action items

• Keep business teams and senior executives updated on project timelines and results

• Evaluate existing processes and procedures

• Make recommendations and drive process improvement and adoption of best practices to improve efficiency and effectiveness

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 15+ experience of project management for complex cloud-based technology projects for Enterprise-level customers

• Experience delivering large-scale programmes to time, cost, quality and scope

• Experience in software project delivery using Agile and Waterfall methodologies

• Experience working alongside System Integrators and exposure to release management processes

• Experience working on multiple projects simultaneously and managing expectations and priorities

• Experience using project management tools e.g JIRA, ADO, Microsoft Office

• Professional Services experience

Preferred

• Bachelors degree in Computer Science, Business Administration, or discipline related to industry or equivalent

• Financial Services experience

• Consulting experience

• Experience with business analysis

• Experience using a CRM solution such as Salesforce

• Professional Services Automation application expertise (e.g. Certinia, Changepoint, etc.)

• Strong communication skills to create and convey customer objectives to internal and external stakeholders

• Ability to adjust personal style to different situations

• Ability to multitask, manage multiple projects, and prioritize tasks

• Extensive knowledge and expertise in the use of project management methodologies and tools,

• Resource management practices and change management techniques

• Demonstrated experience in creating and maintaining project deliverables such as project charter, project plan, status reports, project timesheets, estimates, communication plan, reports, risk management plan, budget, milestone/deliverables charts

• Demonstrated experience managing issues, scope, and quality while bringing projects to successful completion within cost and time requirements

• Proficient in MS Project and Excel/Google Sheets; able to manage complex project schedules and estimates

• Strong written and verbal communication skills, able to manage meetings, lead project teams, and communicate effectively with senior management

• Not afraid to get involved in complex issues to drive problem solving, and rapidly get to solutions

• A self-starter, able to think on their feet and exercise good judgment and decision-making

• High attention to detail

• Ability to adjust work schedule when required based on projects and deliverables

• PMI certified PMP is a plus

• Aptitude for identifying areas for improvement and developing appropriate new processes

• Ability to lead without authority to coordinate cross-functional work teams toward task completion

• Ability to develop strong cross-team relationships and partnerships

• Ability to identify and resolve ambiguity

• Excellent coaching and mentoring skills

• Must be dedicated, flexible, accountable, and able to respond rapidly to issues and manage challenging situations with high business impact

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois, Colorado, Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

Ohio: $X/hour - $X/hour or $X - $X base salary 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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