Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Docusign is seeking a hands-on, technically strong Lead Product Manager to drive the company’s enterprise support transformation, reimagining how employees and business teams interact across IT, HR, Legal, Finance, and Customer Operations through Generative AI (GenAI) and agentic automation.

Reporting to the GVP, Infrastructure & Operations, you will define and execute Docusign’s AI Transformation Playbook—building and scaling LLM-based platforms, copilots, and intelligent agents that deliver secure, personalized, and frictionless support experiences across the enterprise.

This role demands deep AI/ML platform expertise, strong enterprise product leadership, and a proven ability to deliver production-grade, measurable business outcomes.

This position is an individual contributor role reporting to the GVP, Global Infrastructure and Operations.

Responsibility

• Partner in the design and scaling of LLM-powered and agentic AI systems for enterprise support transformation

• Build and operationalize Docusign’s AI Transformation Playbook to drive AI adoption across support domains

• Partner with engineering, data, and operations to define architecture, data integration, and governance frameworks

• Deliver measurable improvements in automation rate, resolution time, service quality, and employee experience

• Ensure responsible AI practices in collaboration with Security, Legal, and Compliance

• Champion an experimentation-driven culture accelerating safe, scalable AI use across the enterprise

• Establish a company-wide AI-driven support model transforming business operations

• Enable autonomous resolution for most support and productivity flows

• Deliver smarter, faster, and personalized support interactions and “wow” experience

• Achieve measurable gains in efficiency, satisfaction, and cost optimization

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 15+ years of experience, including product management in technology-driven environments
• Experience AI/ML products, LLMs, and enterprise automation
• Experience with AI-driven workflows and SaaS ecosystems

Preferred

• Strong cross-functional leadership and stakeholder management
• Deep expertise in Generative AI, agentic systems, and LLM orchestration
• Experience with RAG, prompt engineering, and AI platform integration
• Knowledge of AI governance and compliance frameworks
• Proven track record transforming enterprise support or business operations through AI
• Advanced degree in Computer Science, AI, or related field

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $202,800.00 - $327,625.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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