Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Product Manager on the Navigator team, you will own the critical first impression for our most important users: the Contract Managers and Administrators. Your mission is to shape an intuitive and guided experience that allows them to quickly set up their organization, configure all necessary settings, and successfully roll out our product to their teams. This role is fundamental, as the entire success and adoption of our product suite depends on how quickly and easy it is for this key user to get started and oversee their agreements. You'll work closely with a diverse range of stakeholders—including various product teams, business partners and other cross-functional teams — to deliver impactful customer experience.

This position is an individual contributor role reporting to Director of Product Management.

Responsibility

• Own the vision and execution for an Admin Control Center, which will be the primary space for the Contract Manager/Admin to view and manage all their data configuration, monitor operational status, insights and notifications

• Design a guided setup process within the Control Center, leading the Admin step-by-step through critical configuration tasks to ensure successful setup

• Understand the specific needs of Contract Managers/Admins by engaging directly with customers through research and data analysis. Serve as their internal advocate to champion their experience

• Collaborate with stakeholders across product, design, research, data science, and engineering to deliver the best possible experience to our customers that is aligned with our product strategy

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's degree (or equivalent practical experience) in a relevant field such as Computer Science, Engineering, Business, Design, or a related technical discipline

• 2+ years of product management experience

• Demonstrated ability to break down complex problems into smaller, manageable components, using data or logic to support conclusions

Preferred

• Excellent written and verbal communication skills, with the ability to clearly articulate ideas and work effectively with technical and non-technical partners (Engineers, Designers)

• A strong passion for understanding and representing the needs of a specific, power-user persona

• Foundational understanding of how software products are built

• Demonstrated interest or experience in contract management, or complex organizational software systems

• Experience designing or supporting features related to account setup, user roles, system settings, or organizational control panels in a B2B SaaS product

• Experience defining and tracking key product metrics (e.g., activation rate, configuration completion rate, time-to-value) and using this data to inform product decisions

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $100,300.00 - $154,900.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $94,600.00 - $130,075.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $94,600.00 - $137,875.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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