Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Operating a global, always‑on platform requires clear signal and fast insight. As a Lead Frontend Engineer, you will set the technical direction for our observability UIs dashboards, explorers, query builders, and alert workflows so engineers can make confident, real‑time decisions. You will lead complex projects, raise the bar on usability, performance, and accessibility, and mentor senior engineers.

This position is an individual contributor position reporting to the Engineering Manager, Reliability Tooling.

Responsibility

• Lead the frontend technical strategy for observability surfaces (dashboards, traces/metrics/logs explorers, SLO burn‑rate views, service maps, alert & annotation flows), aligning UX, performance, and reliability goals

• Own complex projects end‑to‑end from design review and architectural decisions through delivery, rollout, and post‑launch iteration

• Establish patterns for state management, data fetching, error handling, and runtime resiliency

• Champion performance budgets and SLOs

• Collaborate with Product, SRE, and Telemetry Platform teams to shape requirements, APIs, and paved‑road UI components

• Expand and maintain shared components, design‑system alignment, documentation, and CI/CD checks to speed safe delivery

• Coach senior engineers, lead design reviews, and model best practices in testing, observability, and maintainability

• Participate in on‑call for the UI tier

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 12+ years of professional frontend engineering experience building production web applications, including 3+ years leading projects or serving as a tech lead

• Experience with JavaScript/TypeScript and a modern component framework (e.g., React)

• Experience delivering data-intensive UIs (large time-series sets, live updates, heavy filtering/search) with attention to performance and usability

• Experience with testing discipline (unit, integration, and end-to-end), code review rigor, and CI practices

Preferred

• Excellent written and verbal communication; ability to drive clarity across engineering, product, and design

• Experience with React + TypeScript at scale; comfort with server-side integration patterns (e.g., Node.js/SSR) and API design (REST/GraphQL)

• Practical familiarity with data visualization libraries (e.g., D3, ECharts, Vega/VisX, Highcharts) and techniques (virtualization, canvas/WebGL rendering)

• Experience building for reliability and performance: Core Web Vitals, code splitting, error boundaries, retry/backoff, client-side caching, and graceful offline/slow-network behavior

• Experience with micro-frontends or large-scale modularization; design-system tooling (e.g., Storybook)

• Exposure to observability concepts (metrics, logs, traces), query patterns (e.g., PromQL-like or LogQL-like experiences), and OpenTelemetry-informed UX

• Comfortable collaborating with distributed teams and mentoring senior engineers

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $177,900.00 - $287,425.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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