Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

It's an exciting time to join us as we build a new Trust & Safety team. As a Trust amp; Safety Analyst, you'll be a key driver in our proactive efforts to maintain a secure and trustworthy platform. You will not only monitor user activity and enforce policies, but also leverage advanced tooling to identify and mitigate emerging threats. You'll conduct initial investigations into reported activity, analyze data for trends, and provide detailed findings that support our broader team objectives. This role requires developing proficiency and the ability to work collaboratively with cross-functional partners to uphold the integrity of our platform and brand. This role will involve responding to incidents as part of an on-call rotation.

This position is an individual contributor role reporting to the Senior Manager, Trust and Safety.

Responsibility

• Conduct investigations of reported incidents and suspicious user behavior, gathering and documenting evidence to support case resolution

• Monitor user activity and platform transactions to detect and prevent fraudulent activities, policy violations, and brand-damaging content or behavior

• Monitor for and investigate intellectual property infringement, trademark misuse, and other activities that could harm the brand's reputation and integrity

• Assist in the analysis of safety data to identify trends, patterns, and anomalies, contributing to a deeper understanding of on-platform and off-platform risk

• Collaborate with internal teams, including Customer Support, Engineering, and Legal, to address and resolve trust and safety-related issues

• Adhere to established guidelines and procedures for policy enforcement and investigations, ensuring consistency and fairness

• Contribute to the refinement of trust and safety policies and procedures by providing feedback based on investigations, feature abuse and user behavior analysis

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's degree in a related field such as Criminal Justice, Cybersecurity, Data Analytics, or equivalent work experience
• 2+ years of experience in trust and safety, fraud detection, or a related field, preferably in a tech environment
• Experience analyzing information, identifying suspicious activity, and documenting findings clearly
• Experience with relevant laws and regulations related to fraud and cybersecurity
• Experience working independently on assigned tasks and managing multiple priorities

Preferred

• Demonstrated a high level of integrity and ethical standards in all aspects of work
• Familiarity with data analysis and reporting, including basic knowledge of data query languages like SQL
• Familiarity with project management tools such as JIRA
• Strong attention to detail and analytical skills with the ability to interpret data and make informed decisions within defined guidelines
• Strong problem-solving skills and sound judgment
• Excellent written and verbal communication skills

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois, Colorado, Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

Ohio: $X/hour - $X/hour or $X - $X base salary 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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