Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Docusign’s Production Security Engineering team is looking for an experienced Software Engineer to join our growing Security Identity team. This team is responsible for building the cloud foundation that will power Docusign's future. Your expertise will be crucial as you help build our multi-cloud solutions on Azure and GCP, and enable the company's strategic migration from on-premise to the cloud.

As a key member of the team, you will design and build the core components of this foundation, including a unified identity fabric that spans Azure, GCP, and our on-premise Windows environments, automated identity and access management (IAM) to provide frictionless, secure access, and frameworks for compliance, vulnerability management, and security to ensure our platform is secure by default.You will embrace Infrastructure-as-Code (IaC) and modern software engineering practices to build the secure and scalable platform that empowers Docusign's engineering teams.

This position is an individual contributor role reporting to the Senior Manager, Cloud Identity Engineering.

Responsibility

• Design, build, and operate the services and systems that manage the identity lifecycle (JML, JIT, PIM, PAM, RBAC)

• Write Infrastructure-as-Code (Terraform, Ansible) and automation scripts (PowerShell, Python) to manage and deploy secure identity and cloud infrastructure

• Manage and secure our hybrid Active Directory environment, including GPO configuration, replication, and RBAC

• Deploy and manage core Azure infrastructure such as Virtual Networks, Load Balancers, Application Gateways, and highly available compute resources

• Partner cross-functionally with security, compliance, and engineering teams to provide guidance, implement security controls, and ensure all access activities are logged and auditable

• Perform proactive and reactive vulnerability remediations to continually advance Docusign's security posture

• Provide technical guidance to team members and contribute to design reviews

• Participate in an on-call rotation to provide production support

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's degree in Computer Science, Engineering or related discipline

• 5+ years of experience performing System Engineering related responsibilities

• 3+ years of experience in advanced scripting and automation

• 3+ years of experience managing resources in a cloud-based server environment

• 3+ years of experience implementing and managing IaC solutions

Preferred

• Cloud Certifications (e.g., Azure AZ-104, GCP Associate Cloud Engineer) and/or Terraform Associate Certification

• Familiarity with identity protocols like Kerberos, SAML, OIDC, or OAuth

• Experience with hybrid Active Directory and Entra ID environments

• Software development experience in languages such as C#, .NET, Java, or Go

• Proven experience developing scalable and secure software solutions, specifically for automating identity-related workflows

• Strong understanding of designing for systems at scale, including concepts like load balancing, high availability, and certificate infrastructure (PKI)

• Experience with modern incident management practices, including driving Root Cause Analysis (RCA) and developing automated, self-healing solutions

• Experience with containerization and orchestration technologies (Docker, Kubernetes)

• Knowledge of AWS

• Experience with monitoring and telemetry software such as Grafana or Prometheus

• Excellent problem-solving skills and the ability to communicate clearly to both technical and non-technical audiences

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Washington, Maryland, New Jersey and New York (including NYC metro area): $133,800.00 - $197,750.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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