Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Reporting directly to Docusign’s Chief Information Security Officer, the Senior Manager, Identity and Access Management will be a strategic and product-focused leader responsible for designing and executing comprehensive, enterprise-wide strategies for identity and access management at Docusign. The Senior Manager will lead a small Identity and Access Management team within the Security organization which serves as the center of a hub and spoke model for the company. This team will set company policy and standards and work with cross-functional leaders and identity and access management resources (e.g., in IT, Engineering, etc.) to ensure the effective implementation of best practices across the enterprise.

This position is a people manager role reporting to the Group Vice President, Chief Information Security Officer.

Responsibility

• Develop and execute the organization’s identity and access management strategy and standards, aligning with overall business objectives, digital transformation initiatives, and product and enterprise security requirements

• Build a high-performing, product-driven team focused on measurable outcomes and continuous improvement. Lead and mentor members of the identity and access management team

• Define, deliver, and continuously evolve identity and access management best practices

• Collaborate with cross-functional identity and access management teams to implement secure best practices, ensuring proper management of user accounts and permissions, appropriately tailored access policies and processes, effective management platform and solution evaluations, and validation of efficacy of the program and controls

• Operationalize governance and guardrails for identity and access management, ensuring safe and compliant use across the organization

• Drive automation efforts to reduce the likelihood of human error, create efficiencies at scale, and optimize workflows

• Advise on opportunities to embed best practices and features for identity and access management into Docusign products; advise on opportunities to embed best practices and features for identity and access management from Docusign products into company business practices

• Translate technical risk and opportunities into business impact, providing clear updates, trade-off discussions, and recommendations to executives

• Ensure practices meet internal security standards, industry frameworks, and regulatory requirements

• Define measurable success criteria and report outcomes to leadership

• Collaborate with customer-facing security teams to support security assurance activities where required

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years in identity and access management or related security disciplines, with 6+ years in leadership roles
• Bachelor’s degree in computer science, data science, cybersecurity, risk management, artificial intelligence, machine learning, or a related technical field
• Experience designing and leading identity and access management programs
• Experience with product security, including secure development lifecycle and CI/CD best practices, and identity and access management risks and mitigation measures
• Experience with enterprise security, including risk mitigation and governance of identity and access management issues relating to business processes, objectives, emerging technologies, AI and ML, and CRM, ERP, HRM, and other business workflows
• Experience with threats presented through the exploitation of identity and access management risks and substantive experience working with threat intelligence, CSIRT, PSIRT, Product, and Engineering teams to combat such risks
• Experience in data governance and security, including implementation of data governance and security frameworks, business initiatives to leverage data, and data security best practices relating to identity and access management, attack surface management, and data loss prevention
• Experience defining security KPIs, metrics pipelines, and executive reporting frameworks.
• Experience with cross-functional collaboration and stakeholder management skills, especially with Product, Engineering, IT, Data, Privacy, and executive teams

Preferred

• Excellent stakeholder management and communication skills across technical and business audiences
• Excellent collaboration and communication management skills across technical and non-technical audiences
• Certifications: CISM, CRISC, CISSP, CCSP, CAIP, or equivalent
• Familiarity with attack surface monitoring, supply chain security, and continuous control validation
• Experience driving automation strategies, predictive analytics, and data-driven insights
• Knowledge of frameworks such as NIST CSF, NIST AI RMF, ISO 27001, ISO 42001, FAIR, SOC 2, and FedRAMP

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $177,900.00 - $287,425.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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