Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a GTM Enablement Process Manager - Process & Tools, you will be a pivotal individual contributor, responsible for developing and delivering high-impact tools, processes, and methodologies content that empowers our global Sales and Customer Success teams. You'll take ownership of complex enablement deliverables, translating intricate information into clear, concise, and actionable resources. This role requires a blend of hands-on content creation, strategic thinking, and strong cross-functional collaboration to ensure our customer-facing teams have everything they need to excel.

This position is an individual contributor role reporting to Sr. Manager, Global Enablement Content

Responsibility

• Lead the development and execution of diverse and increasingly complex enablement content, including sales guides, process documentation, training modules, FAQs, best practice documents, and quick reference guides for global GTM tools and processes

• Manage both standard and non-standard work assignments, ensuring timely and high-quality delivery

• Maintain accountability for the accuracy, relevance, and impact of your owned deliverables, ensuring they align with Docusign's brand and strategic goals

• Represent the Enablement function on cross-functional projects and teams, advising on content strategy and requirements

• Act as a functional lead on projects and initiatives that may have a long-term strategic impact 

• Determine the best structure and approach for your deliverables, considering multiple data sources and perspectives to characterize problems and opportunities effectively

• Collaborate extensively with IT, Product Marketing, Sales Operations, Customer Success Operations, and other GTM teams to gather information, validate content, and drive alignment

• Influence without direct authority at various organizational levels, building strong, trusted relationships with stakeholders

• Challenge ideas or approaches diplomatically when necessary, maintaining relationships and ensuring optimal outcomes for the business

• Distill complex information into clear, influential, and impactful communications, tailored to the audience

• Maintain a strong and current understanding of our business, industry, and customer needs, acting as a fierce customer advocate

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years of significant experience in GTM Enablement, Sales Enablement, Customer Success Enablement, or a related function within an enterprise software or SaaS environment
• Bachelor's degree or equivalent practical experience in Business, Marketing, Communications, Education, or a related field
• Experience with standard Sales and Customer Success efficiency tools, such as Salesforce, Outreach, Gong, Apttus, and LinkedIn Sales Navigator
  
  

Preferred

• Proficiency with content creation tools and platforms (e.g., Microsoft Office Suite, Google Workspace, Canva, Articulate, Adobe Creative Suite basics, or similar)
• Familiarity with standard Sales and Customer Success processes such as building a quote, forecasting, executing against a sales methodology, and building territory and account plans
• Proven ability to deliver increasingly complex content, translating intricate processes or technical concepts into clear, actionable resources
• Demonstrated effectiveness in managing standard and non-standard work assignments with a strong track record of high-quality results
• Excellent written and verbal communication skills, with the ability to distill complexities and tailor messages to different audiences
• Master's degree or advanced certification in a related field
• Considerable knowledge of the SaaS business model, our industry, and the cross-functional groups involved in our path to market
• Experience acting as a functional lead on strategic projects or initiatives.
• Demonstrated ability to make decisions where little precedent may exist, considering multiple data points and perspectives
• Proven ability to effectively influence without authority and manage differing perspectives to achieve shared understanding and alignment
• Experience coaching or mentoring other team members, contributing to their development and capabilities
• Creative problem-solver, able to incorporate future-facing considerations into ideas and planning, even in complex or large-scale projects
• High self-awareness, low ego, and exceptional emotional intelligence, with a positive and agile approach to change and ambiguity
• Consistent drive to win, with a robust work ethic and an ambition to take on and complete stretch assignments
• Familiarity with enablement platforms such as Highspot, Seismic, Mindtickle, or similar
• Highly skilled using standard Sales and Customer Success efficiency tools such as Salesforce, Outreach, Gong, Apttus, and LinkedIn Sales Navigator
• Mastery of standard Sales and Customer Success processes such as building a quote, forecasting, executing against a sales methodology, and building territory and account plans
• Experience with Salesforce CRM and understanding of sales and customer success workflows
• A passion for technology and an eagerness to learn about Docusign's creation and ownership of the Intelligence Agreement Management category

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $126,900.00 - $197,800.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $120,800.00 - $166,100.00

Washington, Maryland, New Jersey and New York (including NYC metro area): $120,800.00 - $174,525.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster