Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Lead Technical Program Manager, Engineering Ops in Docusign’s TPM organization, you will operationalize and standardize the processes that drive Engineering and Product execution. You will partner closely with Engineering, Product, Finance, and TPM peers to improve governance, streamline capitalization workflows, and integrate tooling and reporting frameworks. A key part of this role is enabling consistent adoption of standardized processes across teams and reducing the fire drills that slow delivery. In addition, you will partner with Product and Engineering to execute roadmap priorities and feature launches, ensuring teams are aligned on goals, timelines, and dependencies. This is an execution-focused role that provides critical leverage to scale the impact of central operations and support organizational transformation.

This position is an individual contributor role reporting to the Director, Technical Program Management.

Responsibility

• Lead complex cross-functional programs from concept through delivery, driving alignment from Product, Engineering, and TPM organizations

• Drive product and feature launches in partnership with Product and Engineering, ensuring alignment, accountability, and measurable outcomes

• Establish and drive adoption of standardized governance processes and rhythms of business, including quarterly planning, portfolio intake, resource allocation, and leadership cadences

• Partner with Finance and Accounting to streamline capitalization workflows, ensure compliance, and reduce manual overhead

• Integrate tooling and reporting (Jira, Smartsheet, Tableau, Clarity) into a single source of truth, delivering unified dashboards and reliable visibility into program and operational health

• Identify and implement operational improvements that scale across teams and drive consistency in how programs are planned and executed

• Track and surface risks, dependencies, and blockers across initiatives, ensuring visibility and timely escalation to leadership

• Contribute to TPgM playbooks and toolkits, helping to standardize processes and improve adoption across the organization

• Provide TPgM support for high-priority initiatives, ensuring structure and execution rigor under tight timelines

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 12+ years of program management experience within technology organizations

• Proven ability to operationalize and standardize governance processes across engineering teams, including planning cycles, portfolio intake, and OKRs

• Experience with capitalization workflows, vendor and contractor management, and program reporting in partnership with Finance/Accounting

• Experience with program management tools (Jira, Confluence, Clarity, Smartsheet) and reporting platforms (Tableau, SQL, or equivalent), with experience building automations across tools and systems

• Ability to thrive in fast-paced, ambiguous environments, with a proactive bias for action and dedication to continuous improvement

• Experience with program and delivery lifecycles, with the ability to integrate technical and business perspectives into decision-making

• Bachelor’s degree in a technical or business field, or equivalent practical experience

Preferred

• Experience supporting CTO- or VP-level operations within a TPgM organization

• Demonstrated success in scaling standardized processes and improving efficiency across large technical teams

• Strong communication and influencing skills with the ability to partner across Engineering, Product, and TPgM peers

• Familiarity with Agile, Lean, or scaled delivery methodologies (e.g., SAFe, Scrum@Scale)

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $157,500.00 - $254,350.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $151,200.00 - $222,450.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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