Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

In the position of a Sr. Director of Application Product Management, you will lead the Product Management team for a strategic portfolio of business applications. You will be responsible for understanding the end-to-end process lifecycle, analyzing complex business problems, and driving solutions that achieve automation and autonomous experiences for our business functions and customers.

You will lead a team of technology product experts and you will collaborate with Docusign’s business operations teams and cross-functional enterprise teams to create a product vision and deliver world-class, at-scale applications that tie the end-to-end experience. The success of the candidate is based on the understanding of industry best practices, and having the ability to translate the business needs into technical requirements amp; solutions that delight our internal customers.

This position is a people manager role reporting to Vice President, Applications Product Management.

Responsibility

• Serve as a strategic partner to the business and partner teams - Develop and execute the strategic business plan for IT Application products including ERP, CRM, and enterprise applications that align with company goals (Revenue growth, Operational efficiencies, Churn reduction)

• Develop product vision and innovative approaches for new and existing customer-facing and internal operations

• Understand, anticipate business needs and translate them into IT product roadmap

• Deliver business results and drive measurable impact to business metrics

• Manage various technology initiatives concurrently, lead multiple resources to ensure successful completion of operational technology projects

• Drive conversations with engineering teams and cross functional stakeholders

• Identify and proactively manage risk areas and commit to see an issue through to complete resolution.

• Follow trends in technology and new solutions that should be further explored

• Represent the enterprise with technology vendors

• Build and foster high-performing agile teams, including working with outsourced vendors

• Leverage AI skills and tools to enhance product management processes, including predictive analytics for key IT domains, intelligent automation for operations workflows, and data-driven decision-making for product roadmap development

• Ensure organization design and team are in place to deliver against plans

• Ensure strong operational processes are in place to deliver across all areas of responsibility

• Create an environment for innovation connected to growth, customer retention, upsell, and efficiency levers

• Responsible for integrating AI technologies into enterprise workflows to drive measurable business outcomes, including process automation, predictive analytics, and decision support

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor’s Degree in Business Administration, Engineering or Information Systems
• 15+ years expertise implementing business applications in high technology/subscription software organizations
  
  

Preferred

• Strategic leadership to conceive and lead transformations in partnership with senior stakeholders
• Expertise managing senior and experienced product leaders and has worked in a matrix organization
• Demonstrated experience in enterprise system implementations for global companies
• Expertise with key IT domains and business processes. Ex. ERP, CRM, Partner Integration Collaboration, Case
• Management Systems, Customer Success Platforms, Knowledge Management Systems, and Adoption solutions
• Leadership in implementing large-scale programs with a Product Management mindset in an agile scrum-based model for process and systems rollout, adoption and maintenance
• Demonstrated success in integrating AI technologies into enterprise workflows to achieve quantifiable business results

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $233,300.00 - $373,525.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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