Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Senior Product Manager - CLM Document Experiences, you will develop the vision and roadmap, and define plans to support unifying the preview experiences across our platform, with a specific focus on seamless data manipulation and synchronization between CLM and Intelligent Agreement Management (IAM) components. You will work closely with the Director of Product Management, as well as other Product Managers within the team and across Docusign to develop and support highly scalable, performance, reliable and secure experiences through all development and go-to-market phases from concept through launch and adoption. You will drive adoption of new workflow and platform services related to unifying previews, managing folder permissions, and enhancing data flow and interoperability between CLM and other IAM components to ensure data integrity and user efficiency. Your objectives will be directly aligned with business metrics such as revenue, adoption, customer and partner satisfaction and operational efficiency. In addition, you will also improve our core CLM services such as document generation and attributes.

This position is an individual contributor role reporting to Director, Product Management, Docusign CLM& IAM B2B Pre-execution.

Responsibility

• Develop a strategic vision and roadmap for unifying and replacing preview experiences across all internal applications, encompassing both customer-facing features and backend platform core services, with a primary focus on seamless integration and user experience enhancement

• Secure buy in for a product strategy that identifies, defines and supports product and corporate objectives, and achieve superior customer outcomes

• Own PRDs by overseeing collaboration with all partner teams involved This includes defining use cases and requirements to connect existing capabilities

• Lead the team through defining, identifying, collecting and tracking appropriate product and business metrics, both quantitative and qualitative for new and existing products

• Lead gathering, analysis and synthesis of primary and secondary research to deepen understanding of customer and partner challenges related to workflow, performance, scalability, reliability and security

• Lead the evaluation, prioritization and development of major B2B functionality in partnership with cross functional teams, leveraging customer insights and industry best practices

• Determine how to prioritize and manage a product backlog for effective release and sprint planning

• Facilitate requirements definition with design and engineering partners while identifying dependencies and relative priority with other product managers

• Represent the product team when partnering with Program Management, Design and Engineering to ensure solutions ships on time and to quality

• Partner with Professional Services and Customer Success Management teams to effectively transition customers to our next generation IAM platform

• Presents to internal and external stakeholders the product strategy, roadmap and details of release plans and effectively adjusts communications and messages to different audiences

• Influence without authority in and outside of the Product team

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years of related experience with a Bachelor’s degree; or 6+ years related experience with a Master’s degree; or equivalent experience in product management for enterprise cloud/SaaS product/service
• Experience working cross-functionally with Product Management, Design, Engineering, IT, Operations, Program Management, Marketing, Sales and Customer Support

Preferred

• Direct experience using Agile methodologies (ex. SCRUM)
• Demonstrated success building/managing large-scale technology products including new, existing, or legacy products
• Professional experience in a client/customer facing role
• Comfortable working across an array of technical subjects and projects
• Background in sales or procurement contracting a plus
• Familiar with CLM a strong plus
• Experience delivering cloud native solutions at scale a plus
• Ability to influence and collaborate in a matrixed environment having multiple stakeholders
• Detail oriented with a high level of accuracy both for strategy and execution
• Excellent presentation, communication and organizational skills
• Ability to work autonomously and effectively as part of a geographically dispersed team

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $140,000.00 - $225,075.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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