Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Sr. Partner Operations Analyst on the Partner Ecosystem Operations team, you will play a key role in improving the quality, consistency, and integrity of partner data. You will define and implement data management guidelines, lead data cleanup efforts, and serve as a subject matter expert for partner-related processes. You will collaborate cross-functionally to support the scalability and effectiveness of our partner ecosystem.

This position is an individual contributor role reporting to the Senior Manager, Partner Operations.

Responsibility

• Own and drive partner data hygiene efforts, including regular audits, cleanup activities, and data integrity checks

• Build and maintain Tableau dashboards to support visibility into partner program performance and key metrics

• Support the ongoing development and operationalization of the Partner Program by providing data insights and process improvements

• Define and document standards for partner data management and ensure alignment across teams

• Create, run, and maintain reports to support key initiatives, identifying trends and resolving data quality issues

• Collaborate with Partner Managers, Sales, Revenue Operations, and cross-functional stakeholders to support business initiatives

• Use process mapping and data analysis to assess process effectiveness and recommend improvements

• Measure and track the impact of operational enhancements on KPIs, delivering insights that inform decision-making

• Independently identify analytics needs, gather requirements, and deliver actionable solutions with minimal oversight

• Develop and maintain internal documentation, including partner data guidelines and support resources

• Prepare clear and concise deliverables that synthesize complex findings into insights for stakeholders

• Support ad-hoc initiatives and evolving business priorities as needed

• Partner effectively across time zones and regions, fostering global alignment and communication

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 5+ years of experience in partner operations, customer support, or a related operational function

• Experience with Salesforce and particularly with navigating and managing CRM data

• Experience with spreadsheet tools such as Microsoft Excel and Google Sheets (pivot tables, advanced formulas, data visualization)

• Experience with SQL with the ability to write queries to extract and manipulate data

• Demonstrated ability to independently lead analytics projects, including gathering requirements, documenting processes, and delivering actionable insights

• Experience with generative AI tools (e.g., AskGPT, Gemini) for research, analytics, and documentation support

• Bachelor’s degree in Business, Marketing, Communications, or a related field

• Experience with contract management processes and compliance considerations

Preferred

• Strong organizational and project management capabilities with the ability to manage multiple priorities in a fast-paced environment

• High attention to detail with a focus on data accuracy and quality

• Excellent verbal and written communication skills, with a collaborative and solution-oriented mindset

• Master’s degree in Business Administration or a related field

• 5+ years of experience in partner operations or partner management within the technology industry

• Experience building dashboards in Tableau or similar BI tools to support program operations and reporting

• Experience delivering internal training sessions or external-facing presentations

• Familiarity with global partner ecosystems and cross-cultural business practices

• Advanced skills in CRM and partner portal platforms

• Strong background in data analysis, dashboarding, and reporting

• Understanding of modern digital marketing tools and partner enablement strategies

• Proven ability to build and maintain effective business relationships

• Proactive, self-motivated, and capable of identifying and resolving operational gaps

• Willingness and flexibility to work across time zones

• Experience leading or contributing to cross-functional projects and initiatives

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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