Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We are seeking a Wireless Subject Matter Expert to engineer, troubleshoot and optimize our high-density Wi-Fi infrastructure. The successful candidate will be a subject matter expert, capable of troubleshooting intricate network issues, leading project implementations.

This position is an individual contributor role reporting to the Senior Manager, Network Engineering and Collaboration Platform.

Responsibility

• Lead the design and implementation of advanced network security solutions, including firewalls, intrusion detection/prevention systems, and data loss prevention within cloud and on-premises environments

• Develop and enforce network security policies, standards, and best practices to ensure compliance and mitigate risks

• Provide expert-level troubleshooting and resolution for complex network and security incidents, participating in on-call rotations as a senior escalation point

• Drive automation initiatives for network provisioning, security configuration, and incident response, leveraging scripting and infrastructure-as-code tools

• Collaborate with InfoSec and other IT teams to integrate network security solutions and ensure a unified security strategy

• Be responsible for the design, implementation, and maintenance of Docusign’s enterprise network infrastructure, with a strong emphasis on workplace technology and ZTNA transformation

• Exhibit a customer-centric approach to requests and responses, collaborate with other members for practical and scalable solutions to problems

• Automate where possible, implement and improve processes where necessary

• Design and provide operational and infrastructural requirements that promote uptime, speed and security on a global scale

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years of experience in designing, implementing, and managing global enterprise network environments.
• Experience with complex network infrastructures, with a strong emphasis on wireless technologies (e.g., Wi-Fi 6, controllers, access points) and wired networks
• Experience with routed and routing protocols (STP, IP, BGP, OSPF, EIGRP, etc)
• Experience with enterprise wired and wireless solutions (Cisco switching and routing, Juniper Mist WLAN, Palo Alto Networks, Zscalar)
• Experience in network security, scalability, observability and application delivery
• Experience with a major cloud provider (AWS is preferred)
• Experience with networking principles, AWS/Azure, scripting in Python, and cybersecurity best practices, particularly with Palo Alto Networks and Zscaler security solutions
• 6+ years of experience with systems or software engineering, operating systems, networking concepts and infrastructure security
• Experience using configuration management tools at scale such as Ansible or Puppet
• Experience with building digital experience for improving infrastructure reliability
• Bachelor’s in computer science or relevant experience

Preferred

• Master’s degree in Computer Science or relevant experience
• Advanced knowledge of system administration, Linux TCP/IP
• Self starter with ability to effectively prioritize and execute projects without much direction/supervision
• Network and security professional level certifications (CCNP, JNCIE, PCNSE)

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois, Colorado, Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

Ohio: $X/hour - $X/hour or $X - $X base salary 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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