Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Ready to be a leader in our strategic transformation and help us put people at the heart of business integrity? We're looking for a seasoned professional who understands that compliance isn't just about rules and regulations—it's about people. As our Business Integrity Systems and Experience Manager you will join Docusign’s Global Business Integrity team in Legal, and focus on the human side of compliance.

Your mission is to apply the principles of behavioral science and experience design to our integrity and compliance program, making it intuitive, useful, and even delightful for our employees, partners, and customers. We want to leverage your expertise to make the right choices the easiest ones to make. You will be a strategic driver of our mission to unlock responsible growth—swiftly, safely, and strategically—through: behavioral design architecture, innovating with impact, enabling our teams, driving strategic change, and operating and enhancing controls.

This position is an individual contributor role reporting to the VP, Deputy General Counsel, Global Business Integrity Group.

Responsibility

• Lead our team's digital transformation by applying behavioral science principles to redesign compliance systems and workflows, making integrity intuitive and ethical choices effortless

• Pioneer new approaches to compliance by designing user-friendly systems, leveraging AI, data, and analytics - including Docusign's own Intelligent Agreement Management (IAM) technology - to help our clients make good decisions with ease and peace of mind

• Create and deliver a holistic strategy to transform the way we serve our clients and customers

• Own and lead high-impact initiatives that influence how we operate across the company

• Manage and transform our responsible business conduct workflows and controls, supporting our overall efforts to develop and mature the effectiveness of our compliance and risk management program, and provide actionable insights from our data

• Lead the design of a global integrity program that prioritizes a seamless and intuitive experience for employees and customers and apply behavior design to transform complex requirements into simple, user-friendly processes

• Partner with stakeholders across the organization to build smart, simple, and useful solutions and experiences and focus on motivating positive behaviors and embedding integrity into daily workflows

• Develop, pilot, and test relevant integrity use cases

• Work closely with our fantastic legal operations team to leverage automation and emerging technologies to reduce friction and track client satisfaction and engagement

• Support the operation and effectiveness of our existing controls and workflows, including intake and triage, disclosures, due diligence, approvals, monitoring, and reporting, by focusing on the user experience and building systems that encourage compliance through intuitive design

• Champion and implement the idea that a well-designed integrity program is a competitive advantage and a cornerstone of a trustworthy brand and operationalize our best intentions around that

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• BA/ BS in a relevant field (behavioral science, psychology, organization behavior, UX/UI design and project management, legal and compliance tech design, organizational development, change management)

• 8+ years of proven experience in a relevant in-house role at a global company

• Experience with behavioral science, human-centered design, or similar frameworks for influencing behavior

Preferred

• Excellent problem solving, communication, and presentation skills

• A user-first mindset with a passion for designing delightful experiences

• A high level of professionalism, integrity, and discretion

• Advanced Degree or Professional Certification in a relevant field (as above)

• Relevant experience in a corporate integrity and compliance function

• Creativity in using emerging technology —ideally SaaS, legal tech, or compliance tech—to enhance programs and workflows

• An energetic and enthusiastic spirit for the work of building a culture of integrity

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $126,900.00 - $197,800.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $120,800.00 - $166,100.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $120,800.00 - $174,525.00 base salary

Washington DC: $126,900.00 - $174,525.00 base salary

Ohio: $106,300.00 - $146,125.00 base salary 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster