Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Senior Technical Security Compliance Manager is responsible for leading our compliance automation initiatives and control effectiveness reviews. In this role, you will design and optimize compliance processes to create operational efficiencies and ensure adherence to security standards and regulatory requirements such as, but not limited to: ISO 27001, ISO 27017, ISO 27018, PCI-DSS 4.0, IRAP, APEC PRP, C5, ISMAP, FISC, SIG, and CSA STAR etc. This role will also work on evaluating and enhancing the effectiveness of security controls, collaborating closely with cross-functional teams to strengthen our security posture. The ideal candidate combines their technical expertise with strategic oversight to streamline and scale security compliance operations. This role is critical in ensuring that our security compliance program remains scalable, efficient, and aligned with evolving regulatory and industry standards.

This position is an individual contributor role reporting to the Director, Security Compliance.

Responsibility 

• Manage and optimize security compliance audits and assessments including customer audits independently end-to-end while adhering to strict deadlines and maintaining executive level metrics and reporting
• Implement and drive strategies to streamline audit processes, improve control and audit effectiveness, and technical solutions and automations
• Implement the use of technical controls and/or AI across security audit, certification, and compliance activities
• Identify automation opportunities and implement scalable solutions including technical and monitoring controls that integrate seamlessly with systems such as GRC platforms, cloud services, and various ticketing tools
• Partner with engineering and product teams to design and architect technical solutions to reduce audit fatigue and streamline operations
• Work with product and engineering, business, and technology teams to define and maintain an effective suite of controls adapting to changes in products, business processes and technology solutions
• Manage audit deliverables, identify, and analyze process gaps, provide guidance and expertise to control owners, develop remediation recommendations, and track to completion
• Develop and maintain strong relationships based on trust and transparency with control owners, auditors, and customers
• Be the subject matter expert to lead compliance discussions, awareness, internal and external audit interviews
• Establish governance across projects with structure on tracking and reporting. Develop metrics to measure and track compliance, risk and the effectiveness of the security compliance program
• Develop technical resource documentation and train the control owners and stakeholders regarding the technical design and implemented solutions to drive adoption

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic 

• 8+ years of relevant work experience in Security, Compliance, Auditing, Assessments or other GRC related experience
• 5+ years of managing security compliance audits and/or customer audits
• Experience with cloud infrastructure (Azure, AWS, GCP) and strong technology SaaS experience
• Experience in supporting compliance automation
• Industry certification such as CISSP, CISA, CISM, CRISC, ISO27001 Lead Auditor, CompTIA Security+, AWS/Azure Security, and/or equivalent GRC certification
• Comfortable working in a fast-paced, dynamic environment, and managing multiple projects concurrently
• University degree in Computer Science, Information Systems, or a related field or equivalent work experience
• Experienced in working with cross functional departments and stakeholders to provide security compliance issues, risks, and recommendations
• Ability to review compliance evidences required for audit
• Ability to coach and prepare technical teams and SMEs for audit interviews
• Ability to engage with internal, external, and customer auditors

Preferred 

• Strong understanding of the audit lifecycle, has experience testing controls and writing test scripts in various environments and functions.
• Self-starter with excellent communication, collaborative, and presentation skills
• Strong sense of accountability, business acumen and leadership skills, and goal achievement mind
• Excellent technical and analytical problem-solving skills and quantitative approach to solving problems
• Strong understanding of common compliance and governance frameworks relevant for a fast-paced SaaS organization
• Comfortable interacting at all levels (from C-suite to technical teams)
• Familiarity with privacy principles and the intent of privacy regulations including GDPR, CCPA, HIPAA, HITRUST etc.

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $140,000 - $225,075 base salary

Washington: $133,800 - $197,750 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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