Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Senior Project Manager, you will collaborate with our customers while providing consulting services and expert project management governance to ensure the success of their implementation. We are looking for a Senior Project Manager (PM) to join our Professional Services team. The Docusign Professional Services team manages customer implementation and integration projects. The goals of the PM are to develop and manage the schedules for consulting engagements, ensure proactive communication to customers and internal staff, manage enhancement requirements and escalations, and overall project governance. You will use the Docusign Project Management Methodology to initiate, plan, design, execute, monitor, control and close projects. You will manage risks, including making decisions to reduce uncertainty. The PM will play a critical role in the success of the Professional Services team. We are expanding a world class Professional Services organization that already has a proven track record of working with Fortune 500 IT departments, system integrators, independent software manufacturers and open source communities.

 This position is an individual contributor role reporting to Manager, Project Management Office.

Responsibility

• Manage projects ensuring on-time and on-budget delivery and guidance to project resources and our customers that provide impactful solutions and result in highly referenceable accounts enabling strong adoption, renewal and upsell

• Plan, organize and manage all phases of a project to ensure customer satisfaction. Being customer centric in style and approach, with a genuine desire to create and deliver value for customers throughout the project and deliver an outstanding customer experience

• Collaborate with the Docusign team to proactively uncover additional customer needs and support documenting client requirements and expectations

• Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements

• Adopt and evangelize our Docusign implementation methodology and provide ongoing input to maintain and enhance our methodology

• Support organization initiatives to enhance and expand our team’s knowledge and our services offerings

• Maintain up to date required product knowledge including connectors and partner products as appropriate for your role

• Provide mentorship to less experienced team members

• Travel up to 25% of the time

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor’s degree or equivalent
• 8+ years of experience managing client software enterprise projects and a proven track record of delivering projects on time and on budget
• 5+ years of experience with supporting client process optimization and change management
  
  

Preferred

• Master’s degree or equivalent
• Project Management Professional (PMP) Certification
• Background in Software-as-a-Service project management and understanding of business operations and concepts
• Experience using a CRM solution such as Salesforce
• Superior communication skills to convey customer objectives, success strategies, and customer insights for internal and external stakeholders
• Proven track record of achieving Professional Services financial results while maintaining high customer satisfaction
• Comfort in presenting to C-suite executives
• Experience using Smartsheet for project management
• Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $114,400.00 - $172,100.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $113,500.00 - $164,650.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $113,500.00 - $165,850.00 base salary

Washington DC: $114,400.00 - $165,850.00 base salary

Ohio: $109,300.00 - $158,575.00 base salary 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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