Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Director of Technical Program Management for the eSignature/B2I organization, you will be a strategic leader and a trusted partner to the GVPs of Product and Engineering. You will lead and mentor a high-performing team of 10-12 Technical Program Managers, driving the development and execution of our eSignature product strategy.

By defining and scaling program management best practices, you'll ensure seamless collaboration across product, engineering, and business teams. Your expertise will be crucial in managing large, complex programs, resolving cross-functional issues, and providing clear communication to all stakeholders, including executive leadership.

Ultimately, you will be responsible for fostering a culture of accountability and continuous improvement, developing your team's talent, and ensuring our programs meet key business objectives. You will lead the TPM team for the B2I organization, working closely with the B2I GVPs of Product and Engineering. In this capacity, you'll serve as a direct extension of their leadership, helping them strategically plan and operationalize the eSignature business, align stakeholders, and ensure the successful, timely execution of all initiatives.

This position is a people manager role reporting to the VP, Technology Development & Operations.

Responsibility

• Lead and develop a high-performing team of 10-12 Technical/Program Managers for the eSignature product vertical

• Proven ability to build and lead high performing technical program management teams or similar functions, with a strong track record of change management success

• Manage large, complex organizations and implementing programs or initiatives across multiple product initiatives

• Collaborate with the GVPs of Product & Engineering to define and implement program management and operational processes and be their trusted partner, ensuring the strategic planning and successful execution of all programs for the eSignature business

• Act as a key advisor to senior leadership, providing strategic insights and recommendations on resource allocation, project prioritization, and risk mitigation

• Define and drive the eSignature technical program management strategy and roadmap, aligning it with the broader organizational goals and product vision

• Establish and scale best practices for program management, including new processes, tools, and methodologies to improve efficiency and delivery

• Drive continuous improvement in program delivery, from ideation to launch, by analyzing performance metrics and implementing data-driven solutions

• Build strong, collaborative relationships with key stakeholders across product, engineering, design, marketing, and sales to ensure alignment and seamless program execution

• Act as the primary communication channel for eSignature's programs, providing clear, concise, and timely updates to all levels of the organization, including executive leadership

• Foster a culture of transparency and accountability, ensuring all teams are aligned on goals, timelines, and dependencies

• Resolve complex cross-functional issues and conflicts, ensuring programs stay on track and that teams are empowered to move forward effectively

• Mentor and coach your team of TPMs, helping them grow in their careers, develop their skills, and take on new challenges

• Manage team performance and capacity planning, ensuring resources (Compute/Storage/AI/HC) are allocated effectively to meet business needs

• Leverage your excellent communication, influencing, and analytical skills to define strategy, drive organizational change, and solve problems holistically

• Develop teams, tools, and methods to improve our effectiveness and align on key company-level initiatives

• Lead and manage the execution of cross-functional programs across Engineering, Product, and other teams

• Define success metrics, manage stakeholder alignment, and continuously improve our processes in a scaled agile environment to maintain clarity and momentum

• Nurture and grow our Technical Program Manager (TPgM) community by establishing best practices and helping to build a strong talent pipeline

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor’s or master’s degree in Computer Science or equivalent

• 12+ years of experience in Technical Program Management (TPM)

• Experience in both SaaS and enterprise environments

• Experience using tools like SAP S/4HANA, Oracle, and AWS and business intelligence platforms such as Tableau, Power BI, and QlikView

• Experience with data warehousing solutions like Teradata, Redshift, and Google BigQuery, along with solid SQL skills

• Experience with project management methodologies, particularly Agile, and tools like JIRA and Clarity PPM,

• Proven track record of directly managing complex, multi-year programs from inception through delivery.

Preferred

• Experience leading teams of 10 – 15 Program Managers or Scrum teams

• Strong leadership and problem-solving capabilities

• Ability to influence and communicate effectively at all levels, including executives

• Proven success driving cross-functional programs from planning to execution

• Knowledge of agile program frameworks and delivery in complex environments

• Experience with agile methodologies (e.g., Scrum, Kanban) and program management tools (e.g., Jira, Asana, Monday.com)

• A roll-up-your-sleeves mindset with a desire to contribute directly to program deliverables and outcomes

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Washington, Maryland, New Jersey and New York (including NYC metro area): $193,100.00 - $286,500.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster