Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We are seeking a highly driven and detail-oriented Principal Technical Program Manager to lead complex cloud infrastructure initiatives within our engineering organization. This role is pivotal in driving large-scale projects such as cloud migrations, control plane optimizations, and pipeline automations, ensuring seamless execution across cross-functional teams. The ideal candidate thrives in high-stakes environments, excels at coordinating deep technical work among large teams, and possesses exceptional follow-through to deliver results on time and within scope. You will be responsible for presenting progress and strategies to executive leadership, translating technical complexities into actionable insights.

This position is an individual contributor role reporting to the Senior Director, Cloud and Production Engineering.

Responsibility

• Lead end-to-end program management for major cloud infrastructure projects, including enterprise-wide migrations to cloud platforms (e.g., AWS, Azure, GCP), development of robust control planes, and implementation of scalable CI/CD pipelines

• Coordinate and orchestrate work across large, distributed teams of engineers, architects, and stakeholders, ensuring alignment on technical deliverables, timelines, and dependencies

• Drive project planning, risk assessment, and mitigation strategies for high-impact initiatives, maintaining meticulous attention to detail in tracking progress, budgets, and resources

• Facilitate deep technical discussions, resolve blockers, and foster collaboration to accelerate innovation in cloud-native architectures and infrastructure-as-code practices

• Prepare and deliver executive-level presentations, dashboards, and reports that highlight project status, milestones, challenges, and outcomes, influencing strategic decisions

• Champion best practices in agile methodologies, continuous improvement, and operational excellence to enhance team productivity and project predictability

• Ensure compliance with security, scalability, and reliability standards throughout the project lifecycle

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field

• 15+ years of experience in technical program management, with at least 5 years focused on cloud infrastructure projects such as migrations, control planes, and automation pipelines

• Proven track record of managing large-scale, technically complex programs involving 50+ team members, with a demonstrated ability to deliver under tight deadlines

• Experience with project management tools (e.g., Jira, Asana, Microsoft Project) and agile/scrum frameworks

• Experience leading cross-organizational initiatives, including vendor management and stakeholder alignment

Preferred

• Advanced certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Google Cloud Professional)

• Exceptional attention to detail, follow-through, and high drive to push projects forward, even in ambiguous or challenging situations

• Excellent communication and presentation skills, with experience briefing executives on technical and business impacts

• Experience in hybrid or multi-cloud environments and large-scale data center migrations

• Familiarity with control plane technologies (e.g., API gateways, service meshes) and pipeline orchestration (e.g., GitHub Actions, ArgoCD)

• Strong technical acumen in cloud computing, DevOps tools (e.g., Kubernetes, Terraform, Jenkins), and infrastructure management

• Ability to thrive in a fast-paced, innovative environment with a bias for action

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Washington, Maryland, New Jersey and New York (including NYC metro area): $193,100.00 - $286,500.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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