Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Technology Communications Lead, you’ll be responsible for building Docusign’s technology brand among technical, analyst, press, and purchasing audiences. You’ll work with a myriad of stakeholders across Docusign’s engineering, AI, and technology teams to understand the impactful work Docusign is doing to build its industry-leading, AI-native intelligent agreement management platform and scale its products for more than 1.7 million customers.

This role will be responsible for an interesting mix of deliverables. Part writer, part comms person, the successful candidate will be an experienced tech comms professional who is able to source technology stories, understand what’s most interesting in them for a technical audience and then write that story for a mix of communications channels. The person in this role will be responsible for writing technical posts for the Docusign blog (both traditional blogs and video scripts), creating presentations for technical industry events, drafting content for social channels (LinkedIn, YouTube, etc.) and when applicable, drafting the press strategy for the moment.

You don’t have to be technical to succeed in this role, but you must be comfortable driving inquisitive conversations about technology with technical partners. A key expectation of this role will be understanding what technical audiences value, what they love to work on, and being able to write the stories that engage those audiences. This will require being well-versed in — and up-to-date with — the technical conversation of the day.

A bit more about you: You love deconstructing a problem and enjoy talking tech with engineers. You have great judgment, an authentic voice, and know when to deploy it. You are a voracious learner and are currently geeking out about trying new ways to incorporate AI into your workflows. You love to dig into all aspects of the work. You’ll need to be able to seek out information to support business goals, distill what you’ve found, create strategies, draft narratives and plans, and then execute. To succeed, you’ll be proactive, organized, and able to thrive in a matrixed environment. You have top-notch writing skills, but you love a good edit. You enjoy the challenge a tight deadline brings and have the wit and scrappiness to meet it. You love to get into the weeds and help tell a story. You are flexible in the face of change. You get joy from growing an enterprise that helps businesses and people be successful. You bring top-tier emotional intelligence and a sense of humor to all you do.

This is an individual contributor role reporting to the Sr. Director of Product and Analyst Communications.

• Develop and execute a comprehensive technology communications strategy aligned with business goals and brand vision
• Position Docusign as a recognized technology leader in agreement management across media, digital, employer brand, and thought leadership platforms for technical audiences
• Craft the overarching tech narrative, ensuring consistent, bold messaging across all communications touchpoints that resonates as authentic and credible with the target audience
• Write blogs, video scripts, and create presentations for technical audiences
• Liaise with Docusign’s technical teams to surface and craft technical stories for publication
• Work with Docusign’s broader Communications team on building Docusign’s brand through PR, content marketing, and social media moments

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 12+ years of communications experience at major corporations

• Experience drafting narratives and messaging that differentiates companies

• Experience with content creation, copywriting and editing with the ability to articulate complex issues in a clear and concise manner

• Proven technical communication ability

• Experience writing about AI technology

Preferred

• Excellent written and verbal communication skills

• BS/BA degree or equivalent

• Flexibility and a bias to action

• An excitement to dig into the work personally — this is a lean and nimble team

• Experience working with corporate teams in technology settings

• Excellent cross-functional communication experience; proven experience thriving in a matrixed environment

• Strong ability to advocate and influence at any level: from executives to peers to working teams

• Strong media relationships, specifically with technology press

• High emotional intelligence

• A sense of humor

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $140,000.00 - $225,075.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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