Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the GTM Strategy amp; Operations Manager, your charter is to help drive overall business growth with special focus on GTM Insights. To do this, you will use existing data frameworks to find opportunities. In this role, you are responsible for the development, management, and improvement of both new and existing business processes to support the broader GTM Strategy and Operations function. This role will own and drive strategic improvement initiatives with cross-functional teams such as Sales, IT, Sales Enablement, Revenue Operations, Product, and Compensation.

This position is an individual contributor role reporting to the Sr. Director, GTM Strategy & Operations.

Responsibility

• Suggest and drive innovative process improvements working with key stakeholders across operational and support teams
• Participate as GTM Process representation within various Annual Operational Planning processes and projects to provide process expertise, produce process-related deliverables, and drive successful launches
• Act as a SME on standard GTM processes across GTM roles, and serve as a point of escalation for GTM process issues and/or decisioning
• Create and maintain key documentation such as process flows, playbooks, and RACIs, while keeping operational efficiency, ease of use, and effectiveness top of mind
• Understand the GTM process architecture of key systems such as Salesforce and evaluate process impacts for Users based on technical build
• Recommend clear business requirements for developers as they design technical solutions to address operational inefficiencies and manage communications to all impacted stakeholders
• Identify, catalog, and surface risks with mitigation plans within projects, and own defining and executing next steps to resolution
• Provide leadership with project status updates, feedback, and appropriate reporting on key projects
• Facilitate decision-making and alignment on proposed process initiatives and solutions

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• BS/BA degree or equivalent in work experience 
• 8+ years of experience in a GTM Strategy and Operations, Consulting role or equivalent 
• Experience with GTM Processes, Systems and Tools 

Preferred

• Sales Strategy Operations experience working closely with Sales Leadership
• Ability to interact with and influence all levels from ICs to executives 
• Prior exposure to high-growth work environments, and a strong understanding of SaaS business models and go-to-market principles are all highly desirable
• Excellent at articulating vision and executing projects 
• Comfortable and flexible working in a fast-paced environment
• High degree of intellectual curiosity and self confidence
• Well-developed ability to bring structured thinking into highly ambiguous and open-ended problem situations, then drive to consensus

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $126,900.00 - $197,800.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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