Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Senior Business Process Manager on the Finance Business Transformation team, you'll be responsible for leading end-to-end process improvement initiatives, testing, and system solutions. Your goal is to ensure that these designs are seamless, automated, and scalable.

You should have in-depth experience with various Finance process areas, such as Q2C, Non-Q2C, and Tax. In this role, you will work closely with cross-functional teams, including Finance, DTS, PLG, Legal, and Sales Ops.

This is a hands-on position where you'll ensure that projects, processes, and systems align with the company's vision, strategy, controls, and policies.

This is an individual contributor role that reports to the Director, Business Process.

Responsibility

• Support AOP projects for all workstreams (Quote-to-cash, Source-to-Pay, Acquire-to-Retire, Record-to-report, Reporting, and Tax)

• Manage and lead small to large size projects by incorporating continuous process improvement, change management, and distinct project phases to drive value and outcomes

• Collaborate with Leadership, PMO, and other key stakeholders to oversee the planning, execution, and delivery of projects

• Consult with business leaders and stakeholders on business requirements, establish clear goals and objectives to ensure they align with Docusign’s strategic vision

• Ensure alignment, accountability, and stakeholder engagement throughout project phases

• Coordinate and facilitate meetings on key design decisions and changes

• Build test cases and organize User Acceptance Testing with various business partners

• Be a leader and coach for the team

• Help build and maintain process documentation, training docs, and process flows

• Be an expert in Docusign products and systems and propagate knowledge to the rest of operational teams by providing guidance and sharing best practices

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's degree

• Experience in Quote-to-cash processes, specifically with SAAS revenues

• 8+ years of Accounting experience using Local GAAP rules

• 5+ years of process and/or project management, consulting, or related business experience

• 3+ years of people management experience

• Experience in a SAAS company that has scaled with accelerated growth or large software development organizations

Preferred

• Experience supporting Docusign Finance Business Transformation engaged in Projects

• Excellent communication skills, both written and oral

• Knowledge of process management/improvement, Lean Experience with Thinking, Six Sigma methodologies and history of improving processes

• Proficient with Google suites product, Oracle Cloud Fusion, JIRA, ServiceNow, Automation tools (RPA or Bots), and Excel

• Skilled at dealing with ambiguity in a rapidly growing and changing environment

• Effective negotiation skills

• Ability to work autonomously with minimal support

• Ability to develop strong cross-team relationships and partnerships

• Confident in working with management team members

• Technical enough to be comfortable asking questions to dig into development issues, quickly gather and synthesize information, devise a plan, get buy-in and move towards resolution

• Ability to see the big picture and work with a team to prioritize pipeline requests, ensuring delivery alignment without compromising goals

• Experience focusing on customer satisfaction to win our customer’s continued business and loyalty

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $126,900.00 - $197,800.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $120,800.00 - $166,100.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $120,800.00 - $174,525.00 base salary

Washington DC: $126,900.00 - $174,525.00 base salary

Ohio: $106,300.00 - $146,125.00 base salary 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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