Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The ERG Program Manager is an essential member of the Culture, Belonging, and Talent Innovation team, responsible for managing a portfolio of Employee Resource Groups (ERGs) and their initiatives to drive growth, strategic alignment, and impact across the enterprise. This role plays a vital part in ensuring ERGs are positioned as key drivers of our belonging strategy, the broader company culture, and communities for employee engagement and growth.

Working cross-functionally, the ERG Program Manager will lead the next phase of aligning our ERGs efforts with business goals and outcomes, governance and planning, influencing and guiding ERG leaders and executive champions, and building relationships. This role combines program and change management expertise with strong relationship skills to foster innovation, streamline practices, and build and scale best-in-class ERG programs. This role requires a strategic thinker who can be seen as a trusted advisor to leadership, manage global initiatives, optimize ERG activities, and develop new programs that enhance the professional and personal growth of ERG members. The ideal candidate will have proven, significant experience in ERG strategy, policy development, and global program management.

This position is an individual contributor role reporting to the Sr. Director, Culture, Belonging and Talent Innovation (CBTI).

Responsibility

• Lead the evolution of ERGs to align with business outcomes and goals, developing a clear return on investment (ROI) and comprehensive organizational value

• Develop and manage a suite of key performance indicators, build quarterly leadership reports aligned to the performance scorecard including recommendations for planned improvements

• Monitor and manage program effectiveness, setting global goals and measuring satisfaction

• Establish ERGs as a strategic and trusted advisory employee group for leadership, providing insights and recommendations on various organizational initiatives and decisions and at times, indirectly manage across stakeholder groups to drive change

• Build strong, trust-based relationships with ERG leaders, members, and executive sponsors and partners with HR, Communications, Legal, Procurement, and other stakeholders as needed to support ERG activation and sustainability

• Influence and coach Docusign Leadership Group (DLG) to build advocacy, sponsorship, and support for the ERG to drive broader organizational impact

• Align dedicated, in-region team members to ERG outcomes through matrixed leadership

• Build a roadmap and manage the global belonging speaker series by selecting business aligned topics, and coordinating with speakers and ensuring impactful and relevant sessions

• Oversee ERG optimization activities, identifying and implementing innovative ways to build synergies across ERG events and activation within the regions

• Ensure effective administration of the ERG platform and adoption of tools and templates to create efficiency

• Educate and lead ERGs on the company’s global communication process and ensure timelines are met for events in partnership with regional support team members

• Develop and govern ERG policies globally, ensuring consistency and compliance with company standards (examples: service term limits, succession planning, expense guidelines)

• Coordinate the ERG impact events globally, utilizing our impact and regional partners to maximize reach and effectiveness

• Develop standard ERG offerings that enhance ERG members' professional and personal growth, improving the opportunity for global reach and scalability

• Manages multiple priorities effectively without sacrificing quality or customer experience

• Build the brand and recognition of ERG leadership roles as an internal talent pipeline and influence recognition and consideration of these roles in talent processes (examples: talent performance and talent assessment)

• Develop and manage the annual budget cycle, global consolidation of ERG plans, quarterly business reviews, and ERG leadership summits and ensure efficient utilization of resources

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years of experience in ERG strategy, HR or Talent roles, with policy development, and global program leadership

• Proven track record of aligning ERGs with business outcomes and goals

• Experience in managing global initiatives and measuring effectiveness

• Experience in policy development and governance on a global scale

• Ability to develop programs that enhance the professional and personal growth of ERG members

• Ability to monitor and measure program effectiveness, employee satisfaction, and measure ERG impact and ROI

Preferred

• Strong analytical skills

• Excellent communication skills, both written and verbal

• Strong organizational skills with experience in managing multiple strategic initiatives simultaneously

• Innovative thinker with the ability to optimize ERG activities and build synergies across events

• Strong relationship-building skills, with the ability to be seen as a trusted advisor to leadership

• Demonstrated success in designing and scaling global ERG programs across multiple regions and cultures

• Experience leading large, cross-functional teams and managing complex, matrixed stakeholder environments

• Advanced expertise in change management methodologies and frameworks (e.g., Prosci, Kotter, ADKAR). Certifications

• Proven ability to influence executive leadership and drive organizational change through ERG initiatives

• Track record of building and executing high-impact programs or global events that drive engagement and belonging

• Experience with digital ERG platforms and tools, including implementation and optimization for global audiences

• Demonstrated ability to mentor and develop ERG leaders, fostering a pipeline of talent for leadership roles

• Experience navigating legal, compliance, and procurement processes related to ERG activities in a global organization

• Multilingual skills or experience working in multilingual, multicultural environments

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $126,900.00 - $197,800.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $120,800.00 - $166,100.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $120,800.00 - $174,525.00 base salary

Washington DC: $126,900.00 - $174,525.00 base salary

Ohio: $106,300.00 - $146,125.00 base salary 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster