Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Are you a people-person with a passion for technology and a knack for building relationships? Do you thrive in a fast-paced environment where your ideas can directly impact product development and customer success? If so, we're looking for a Growth Specialist to join the New Revenue team and become a vital link between our product team and our valued customers.

In this dynamic, customer-facing role, you'll be instrumental in shaping the future of our products and ensuring our customers' satisfaction. You'll have the unique opportunity to interact directly with users, gather crucial feedback, and contribute to both our innovation and retention efforts.

This role is a perfect fit for someone seeking to learn foundational Product Management and Growth Manager skills. You’ll work closely with a team of experienced Product Directors to innovate and incubate new ideas.

This position is an individual contributor role reporting to the Sr. Director, Growth

Responsibility

• Reach out to customers via email or phone and reply to customer inquiries via email or phone relating to new concepts, features, products, programs, etc.

• Conduct interviews, surveys, and discussions to understand customer needs, pain points, and desires

• Reach out to customers to introduce and test new features, product concepts, and initiatives and gather initial reactions and identify early adopters

• Synthesize feedback and relay it to our product, engineering, and marketing teams to drive informed decision-making

• Oversee new agentic proof of concepts to help train models that will improve customer experiences

• Identify opportunities to showcase the value of our products and new features, potentially leading to upsells or cross-sells

• Discuss product benefits and addressing customer questions

• Engage with at-risk customers to understand their challenges and work towards solutions that prevent churn abd help customers maximize their investment in our platform

• Cultivate strong, positive relationships with customers, acting as a trusted advisor and advocate within our company

• Document customer interactions, feedback, and outcomes, contributing to our customer knowledge base and reporting on key metrics

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 2+ years of professional experience at a SaaS company

• 1+ year of customer-facing experience in customer service, sales, or a similar client-facing role

Preferred

• Excellent communication skills both verbally and in writing, able to explain complex ideas clearly and listen attentively to customer needs

• Customer first mindset and genuinely care about helping customers succeed and are passionate about delivering an exceptional customer experience

• Proactive and self-motivated and not afraid to take initiative, reach out to new people, and drive projects forward independently

• Excited to learn and inform new technologies, products, and strategies

• Good at tackling challenges and finding creative solutions for customers

• Comfortable with technology and can quickly learn new software applications

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $100,300.00 - $154,900.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $94,600.00 - $130,075.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $94,600.00 - $137,875.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster