Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Staff Business Systems Analyst on the People Technology & Operations team, you will lead the end-to-end strategy, design, implementation, and optimization of our Applicant Tracking System (ATS). In this high-impact role, you’ll collaborate with Talent Acquisition leadership, People Operations, IT, and external partners to shape the ATS roadmap, integrate key systems, and convert complex business requirements into scalable, user-focused solutions that enhance the recruiter and candidate experience.

In addition to leading the Talent Acquisition technology transformation, you will drive continuous improvement across the broader HR technology stack. This includes optimizing workflows, enhancing data integrity, advancing long-term technology strategy, and mentoring analysts. You’ll play a pivotal role in strategic planning and stakeholder engagement helping to scale how we attract, engage, and hire top talent globally.

This position is an individual contributor role reporting to the Director, People Technology & Operations.

Responsibility

• Lead the development and execution of a multi-year strategic technical roadmap for the ATS and broader People Technology systems

• Help shape the People team’s AI strategy by identifying and leverage AI across recruiting, onboarding, and employee experience initiatives

• Own the complete RFP lifecycle from vendor evaluation to long-term relationship management

• Identify and implement improvements across the People Tech stack to enhance scalability, efficiency, and user experience

• Collaborate with stakeholders to gather and translate business needs into technical requirements and scalable system designs

• Produce comprehensive documentation including business requirements, process flows, and security frameworks

• Support integration efforts between the ATS and key enterprise systems, including Workday HCM, background check providers, Docusign, ServiceNow, analytics platforms (e.g., Visier, Tableau), scheduling solutions, and interview intelligence tools (e.g., BrightHire) to enable a seamless, scalable, and efficient talent technology stack

• Manage large-scale implementations and enhancements, overseeing scope, resourcing, timelines, and budget

• Utilize Agile or hybrid delivery models to lead projects and ensure iterative value delivery

• Define and execute test strategies, manage UAT, and resolve issues throughout the testing lifecycle

• Support training, documentation, and communications for effective adoption and change readiness

• Monitor system performance and usage metrics to identify areas for continuous improvement

• Establish governance models, SLAs, release schedules, and support structures for HR technology platforms

• Promote best practices and process consistency across global People and Talent Acquisition functions

• Mentor junior and senior analysts, fostering growth in technical and stakeholder management skills

• Represent the People Technology function in cross-functional leadership forums and strategic initiatives

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 12+ years of experience in business or systems analysis, with a track record of success in global, high-growth environments

• 5+ years leading end-to-end ATS implementations (e.g., iCIMS, Greenhouse, Workday Recruiting), including configuration, integrations, and reporting

• Experience in Workday HCM, including Core HCM, Benefits, Advanced Compensation, and Performance modules

• Experience with HR and Talent Acquisition processes, compliance requirements, and best-in-class technology practices

• Demonstrated ability to lead complex programs, influence senior stakeholders, and deliver scalable, strategic solutions

• Experience with Agile or hybrid methodologies

Preferred

• Exceptional communication and stakeholder engagement skills, with the ability to bridge technical and non-technical audiences

• Experience with docusign, ServiceNow, Jira, Visier, or similar platforms

• Background in Talent Acquisition or People Operations

• Knowledge of Workday configuration, security, and business process design

• Develops talent, drives performance, and fosters a culture of learning

• Navigates ambiguity and adapts strategies to dynamic environments

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $157,500.00 - $254,350.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $151,200.00 - $213,600.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $151,200.00 - $222,450.00 base salary

Washington DC: $157,500.00 - $222,450.00 base salary

Ohio: $131,900.00 - $186,275.00 base salary 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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