Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Senior Developer & Community Programs Manager, you'll drive Docusign's direct engagement with our critical external communities. Your focus is on designing, executing, and optimizing impactful programs that inspire and help our communities succeed. You'll drive adoption, retention, and advocacy through the programs you lead.

This is a hands-on program management role, from ideation to execution, emphasizing webinars and new engagements. You'll champion operational excellence, refining systems and establishing robust tracking to measure program ROI.

You're maniacally focused on what's best for the customer and an exceptional dot connector, able to bring diverse stakeholders together. In our fast-paced, evolving environment, you'll thrive on change and collaboration to build impactful programs from the ground up and drive scale. If you're a seasoned program leader who loves rolling up your sleeves, optimizing operations, and inspiring communities, this is a huge opportunity to make a significant impact.

This position is an individual contributor role reporting to the Director, Developer & Community Marketing.

• Drive the strategic design and hands-on management of programs for our priority audiences, with a strong emphasis on technical engagement and you scope includes diverse channels like email, webinars, and community platforms

• Drive the strategic management of all developer and community contact lists which includes ensuring data hygiene, optimal segmentation, and compliance, enabling highly targeted and effective communications for all programs

• Develop, lead, and optimize the overarching email strategy for Docusign's priority communities which includedsincludes audience segmentation, content personalization, deliverability, A/B testing, and the end-to-end management of all email communications (e.g., newsletters, program invites, nurture sequences, product updates) to drive engagement, adoption, and retention

• Strategize, plan, and execute high-impact webinars and virtual events (i.g. virtual hackathons)

• Identify and explore new, experimental formats and channels for community engagement (e.g., hackathons, code labs, SDK deep-dives, online challenges) to continuously optimize our approach Optimize systems and establish robust tracking for program effectiveness and ROI tied to overall OKRs

• Collaborate with Developer Content amp; Advocacy, Product, Engineering, Growth, Operations and other teams for seamless program creation and delivery

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years in program management, developer relations, or community management in B2B SaaS, with a focus on technical platforms
• Experience building and leading multi-faceted programs for diverse communities, with demonstrable impact on adoption, retention, and engagement
• Experience with operational cleanup, system optimization, and setting up robust tracking/analytics
• Experience owning and managing comprehensive email strategies for an audience, encompassing list health, segmentation, campaign design, A/B testing, deliverability optimization, and performance analysis
• Experience leading webinar and virtual event programs, including strategy, content development, promotion, and execution for technical and diverse audiences
• BA/BS degree or equivalent practical experience
  
  

Preferred

• Exceptional communication and collaboration skills
• Direct experience working with developers
• Deep understanding of developer journeys and effective engagement strategies for technical and non-technical personas
• Strong operational mindset, thriving in ambiguity and fast-paced environments
• Demonstrated collaborative and team-first mindset, with a proven ability to prioritize collective success and drive alignment across diverse teams
• Possess a deeply customer-centric mindset, always starting with the customer's needs and pain points
• Experience at companies that have undergone a successful transformation towards a platform-first business model
• Proven ability to partner effectively with developer content creators and advocates

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $112,800.00 - $175,000.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $106,900.00 - $147,025.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $106,900.00 - $155,100.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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