Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Operate and help improve IT & InfoSec solutions that deliver secure, seamless experiences for people – internally and externally -- using our products 24/7 around the world. We’re looking for an experienced Cloud/DevOps Network Engineer with expertise in cloud management, automation/coding and network administration to help with the build and operation of the corporate infrastructure. This person will collaborate closely with a team of highly skilled engineers to keep the services that our whole Docusign team depends on to get their work done safe and reliable. This involves being highly responsive, thinking critically as to the request versus policy and always having a customer service perspective.

This position is an individual contributor role reporting to the Senior Manager, Network Engineering and Collaboration Platform.

Responsibility

• Design, implement, and maintain Docusign’s enterprise network infrastructure, with a strong emphasis on workplace technology, security, and automation

• Monitor network performance and troubleshoot network issues

• Exhibit a customer-centric approach to requests and responses, collaborate with other members for practical and scalable solutions to problems

• Engage in on-call support with rotation schedule with other team members

• Automate where possible, implement and improve processes where necessary

• Design and provide operational and infrastructural requirements that promote uptime, speed and security on a global scale

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Exerperience with networking principles
• Experience with AWS/ Azure, a scripting proficiency in Python, and expertise in cybersecurity best practices, particularly with Palo Alto Networks and Zscaler security solutions
• Knowledge of routed and routing protocols (STP, IP, BGP, OSPF, EIGRP, etc)
• Knowledge of enterprise wired and wireless solutions (Cisco switching and routing, Juniper Mist WLAN, Palo Alto Networks, Zscalar)
• Experience with network security, scalability, observability and application delivery
• Experience with a major cloud provider
• 5+ years of experience with systems or software engineering, operating systems, networking concepts and security
• 2+ years of experience with one of the programming/scripting languages, such as Python, Go
• Experience using configuration management tools at scale such as Ansible or Puppet
• Experience with building digital experience for improving infrastructure reliability
• Bachelor’s in computer science or relevant experience
  
  

Preferred

• Equally adept at software development, network engineering and operations
• Experience with AWS
• Master’s degree in Computer Science or relevant experience
• Advanced knowledge of system administration, Linux TCP/IP
• Self starter with ability to effectively prioritize and execute projects without much direction/supervision
• Network and security professional level certifications (CCNP, JNCIP, PCNSE)

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $114,200.00 - $177,100.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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