Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Docusign is looking for a highly motivated scale and transformation minded Enterprise Business Application Architect leader to join our Enterprise Architecture team. This multidimensional role will work closely with business and technology leaders across all business domains and disciplines including: sales, marketing, commerce, legal, HR, finance and others.

They will be responsible for driving decisions on business technology investments and architecting the interconnections between the ecosystem of business systems that drive Docusign’s business critical processes. They will work cross-functionally on major programs and projects to design, optimize and deliver modern business capabilities both for our internal and external customers.

This is an exciting opportunity to be part of a driven and innovative team that is solving modern business problems with cutting edge technologies. With the emergence of AI, we are looking for an individual that will drive our AI systems strategy to incorporate what is emerging from our existing critical business platforms like Salesforce and Oracle ERP, AI-native vendors, and driving our own “AI Builder” framework that our engineers use to build AI into their products.

We are looking for someone who loves to solve important business problems, has a curiosity for technology, and isn’t afraid to challenge the status quo.

This position is an individual contributor role reporting to the Sr. Director, Enterprise Applications.

Responsibility

• Understand and translate business needs to drive out-of-the-box adoption of industry-standard and best-in-class platforms
• Lead with customer experience by translating business requirements into simple, modern end-user experiences
• Assess new technologies, manage RFPs, and coordinate with technology vendors to determine the best fit while ensuring compliance with Docusign’s architectural and security standards and long-term system roadmap
• Identify and build cross-team and cross-technology proof-of-concepts (POCs) to explore new technologies and determine their applicability to drive business value
• Research and deliver strategic technology points of view that define our target technical architecture strategy and roadmap for 1-2 years
• Drive AI systems strategy to incorporate emerging AI from existing critical business platforms like Salesforce and Oracle ERP, AI-native vendors, and our own “AI Builder” framework that engineers use to integrate AI into their products
• Provide feedback on technical design specifications, configurations, instructions, and other system-related information in partnership with other technical architects
• Partner with key technical, compliance, and security teams to design trust-focused solutions
• Consult, influence, and interpret the business vision and strategy in partnership with business leaders
• Coordinate with the program management team to orchestrate cross-functional business leaders in support of sequencing, prioritizing, and executing the strategic roadmap
• Manage business capability maturity models and roadmaps, key performance indicators, and metrics to showcase the impact of systems
• Plan, guide, and facilitate interactive discovery meetings, including the exploration of current "as-is" business processes and challenges, operational models, and technology
• Drive and deliver cross-functional target-state design sessions
• Translate discovery findings and present transformative enterprise-wide "to-be" solutions to influence change at an organizational level, up to C-level stakeholders
• Establish rapport, credibility, trust, and respect throughout the organization at all levels, and be viewed as a team player with exceptional communication, analytical, and leadership skills
• Collaborate and take the lead on initiatives to further mature our ability to support end-to-end enterprise architecture practice
• Partner with architecture teammates and adjacent subject matter experts to extend bench strength through teaching, training, and cultivating collaboration spaces in different subject areas
• Define program policies and documentation of best practices within your business domain with business stakeholders, including support for: business engagement framework, business capability inventory, and business process diagrams

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 12+ years of experience in driving large scale, cross-functional transformation blending business operations and technology
• Bachelor’s degree in engineering, computer science, business, or equivalent
• 10+ years experience building and integrating business processes across flagship enterprise business systems like: Salesforce, OracleERP, Zuora and Workday
• Experience deliverying extensively researched and data driven points of view to guide technology roadmap decisions

Preferred

• MBA and/or Master’s degree in information systems or related technical field
• 2+ years experience building and integrating AI capabilities
• Experience with data architecture and governance especially enabled through data tools like Tableau, Snowflake
• Experience successfully scaling critical business processes to a growing medium-sized enterprise
• Organized and detail-oriented, able to work well under deadlines in an ambiguous changing environment and complete multiple projects effectively and concurrently
• Extensive ability to navigate cross-functional relationships, resolve issues and conflicts with proven experience driving teams to successful alignment and completion of projects
• Track record of promoting innovation and meaningful change, through continuous improvement in a resource-constrained environment

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $157,500.00 - $254,350.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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