Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Principal AI Engineer - Enterprise Applications you will be responsible for collaborating with the Enterprise Applications (Finance, Go To Market, Commerce, HR and Operations), Enterprise Architecture, Product Management, Global Data amp; Analytics and Enterprise Integration teams to build and provide innovative and scalable technology solutions. An essential component of this position involves integrating AI capabilities into business technologies to bolster innovation and drive tangible business outcomes. We are looking for a hands-on forward looking thought leader who will architect, design and build the future state of our Enterprise Applications.

This position is an individual contributor role reporting to the Sr. Director, Enterprise Applications.

Responsibility

• Architect, design, develop, and implement scalable AI-powered technology solutions for future enterprise application platforms in collaboration with cross-functional teams (business, product management, enterprise architecture, and engineering)

• Lead the architecture, design, development, and operation of large-scale cloud services, with a focus on AI components for enterprise applications

• Drive the technical strategy and evolution of system architecture, analyze complex issues, propose solutions, and ensure alignment with business and technical needs

• Incubate new ideas, stay updated on emerging technologies (especially AI/GenAI), and promote their adoption where relevant to the product roadmap

• Collaborate with product managers, UX designers, researchers, and other stakeholders to define, refine, and execute the technical product roadmap

• Take ownership of software deliverables, ensuring high standards in quality, security, scalability, performance, and maintainability

• Provide technical expertise on AI-driven solutions, including data pipelines, model training/integration, vector databases, and intelligent service orchestration

• Integrate AI capabilities like Retrieval-Augmented Generation (RAG) and vector databases to drive innovation and business outcomes

• Create system flows, technical documentation, solution design documents, and product demos

• Drive root cause analysis and implement long-term solutions for production issues to ensure system reliability and performance

• Champion and improve engineering best practices (CI/CD, testing, security, operational excellence) across teams to foster a culture of quality and velocity

• Assist in defining, tracking, and automating key engineering metrics for data-driven decisions

• Present software engineering strategies and solutions to executives, translating complex technical concepts into clear, actionable insights

• Collaborate with internal, external, security, and compliance teams to ensure proper controls and adherence to regulations, including AI tool usage

• Mentor and grow engineers across teams, fostering technical excellence, conducting design reviews, sharing knowledge, and supporting career advancement

• Participate in hiring, onboarding, and attracting top engineering talent

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Advanced degree (Master's or PhD) in Computer Science, Engineering, AI, or a related field, or a Bachelor's degree with equivalent practical experience
• 15+ years of experience in architecting and delivering complex, large-scale commercial applications or platform services
• Experience in shipping products or features leveraging AI/ML and Generative AI (GenAI) technologies preferably for Enterprise Applications
• Experience in AI frameworks, ML Ops, RAG architectures, LLMs, Agentic AI, and enterprise AI deployment models for internal and external platforms
• Proficient in modern programming languages (e.g., Java, Python, Javascript, C#) and data-streaming platforms (AWS Kinesis, Apache Kafka)
• Experience with web service technologies including REST APIs, SOAP, and JSON/XML
• Experience with data structures, algorithms, architectural design patterns (microservices, event-driven), and system design for highly scalable, distributed, and reliable platform services
• Experience with cloud services from major public cloud platforms (AWS, Azure, Google Cloud, Oracle OCI)
• Experience with multithreading, asynchronous programming, API design (REST, gRPC), and building reliable, high-performance cloud services
• Experience with service-oriented architecture (SOA), microservices, and web services development
• Demonstrated ability to build application solutions from the ground up and provide leadership to teams of engineers and SMEs
• Experience working effectively within globally distributed teams

Preferred

• Excellent communication skills with the ability to clearly and concisely present complex ideas to both technical and non-technical audiences
• Strong teamwork and agile development skills
• Proven ability to influence and mentor employees with indirect reporting in a matrix organization
• Exceptional problem-solving skills with a proven ability to architect complex systems for efficient large-scale data processing and analysis
• Understanding of key business processes for a Global SaaS company such as Lead to Opportunity, Quote to Cash, Revenue Recognition, Record to Report, Procure to Pay and underlying applications to support them
• Familiarity with Enterprise Applications (such as Salesforce, Oracle Cloud ERP, Workday, Zuora, Apttus.
• Understanding and/or experience on Oracle Cloud Infrastructure and PaaS, and experience with VBCS, Groovy, BI Publisher, OTBI, FBDI., etc.

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $202,800.00 - $327,625.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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