Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

In this role, you will be a highly visible and independent thought leader and operator playing a key role in scaling the Sales Strategy & Ops team. You will work on topics that range from transformational sales strategy to the nuts and bolts of sales operations. You will do this through a combination of analytical insight, strong business acumen, and robust cross-functional partnerships with leaders in Sales, Marketing, Finance, HR, etc.

You will work closely with EMEA Sales Development Leadership to set sales strategy and medium/long term goals for the Sales Development EMEA business. You will then lead the execution of many of these initiatives, supporting them with ad hoc reporting and analysis along the way.

This position is an individual contributor role reporting to the Senior Director, EMEA Sales Strategy & Operations

Responsibility:

• Business Partner for the AVP of EMEA Sales Development to drive pipeline growth in the region

• Use CRM tools to drive technical analysis of pipeline, sales and activity performance to determine insights that drive decisions

• Analyze business drivers, trends and operating metrics to drive actionable insights

• Collects and analyzes applicable data and other information, considering additional factors as appropriate, before making recommendations and/or decisions

• Develop and maintain standardized operational reports and dashboards to monitor overall region health and other key objectives

• Determines how to structure and approach decisions of moderate complexity

• Work closely with the members of the EMEA Sales Development team to ensure we are capturing and surfacing the best data and information to make optimal business decisions

• Collaborate cross-functionally within the Sales Operations organization to ensure consistent reporting standards and processes

• Establish KPIs and measure / monitor performance for the EMEA Sales Development team

• Support day-to-day inquiries from the EMEA Sales Development team, providing prompt and efficient resolution to a range of issues

• Prepare presentations and communicate findings from initiatives to management and broader organization

• Appropriately recognizes shifts in priorities and other changes that impact own work and adjusts accordingly without prompting from others

• Able to assume stretch responsibilities and participate in special projects that advance the function or the team's capabilities

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic:

• BS/BA degree or equivalent in work experience
• 5+ years of experience in a Sales Strategy Operations role
• Deep experience with Salesforce.com, PowerPoint and Excel
• Experience with data visualization tools e.g. Tableau
• Have wide-ranging experience; uses professional concepts and company objectives to resolve complex issues in creative and effective ways
• Have wide-ranging experience working on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Preferred:

• Accurate and precise attention to detail with advanced Excel and Tableau skills
• Prior exposure to high-growth work environments, and a strong understanding of SaaS business models and go-to-market principles are all highly desirable
• Experience working closely with senior Sales Development leaders
• Comfortable and flexible working in a fast-paced environment
• High degree of intellectual curiosity and self confidence
• Excellent verbal and written communication skills
• Accountable, goal-oriented team player

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois, Colorado, Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

Ohio: $X/hour - $X/hour or $X - $X base salary 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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