Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We are looking for an Engagement Manager to lead a high-performing team responsible for designing, scoping, and proposing professional services for Docusign solutions. This role, along with its team, will have a quarterly sales quota for services. The Engagement Manager will ensure that our service offerings are crafted to guarantee quality delivery that aligns perfectly with client expectations.

This position is a people manager role reporting to Director, Regional Delivery Customer Success.

Responsibility

• Lead regional Engagement Managers, provide guidance and mentorship ensuring the overall team’s success, and ensure the region is hitting quota targets and annual goals
• Engage directly with Sales on key strategic opportunities as well as provide oversight and review of pursuits driven by direct reports
• Responsible for the management of an accurate pipeline of Services opportunities and communicate forecasts weekly for their team
• Collaborate closely with Sales, Customer Success and Partner Success teams to recommend best practices and position the right services to customers
• Collaborate with CSM leaders to provide services sales support throughout the customer journey supporting adoption and expansion
• Align to the account teams’ deal strategies, engage in the selling cycle, and pitch the appropriate services to support customer outcomes
• Collaborate with regional Engagement Management leaders to align on process, positioning, and sales execution globally
• Review as well as develop compelling services proposals that provide current understanding, key business issues and needs, solution overview, project scope and costing
• Ensure Engagement Managers position the right service offerings, estimate appropriate work effort, and develop Statements of Work that control risk by clearly articulating scope boundaries
• Ensure services SOWs are financially sound with appropriate margin, cost reviews, and are within discounting thresholds
• Partner with Professional Services to ensure appropriate knowledge transfer is conducted once a deal is sold and to support the team when challenges arise
• Anticipate problems and recommend innovative solutions
• Achieve customer satisfaction through the sale of sound consulting projects
• Travel 10-20%

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years of experience in an enterprise level software consulting or services sales
• 2+ years of experience as a consultant
• 3+ years in a Services selling role or equivalent position
• Bachelor’s Degree
• Proven track record for attaining and exceeding overall Services organization targets

Preferred

• Experience working within cross functional teams to identify, document and close consulting engagements within a cloud based software company
• Excellent team building, verbal and written communication skills as well as presentation expertise
• Superior skills at relationship-building, cross-organizational partnering, and driving results through influence and negotiation
• Solid experience of services sales within a SaaS based company
• Experience selling to both commercial and enterprise organizations and an understanding of services complexity needed for each segment
• A track record of selling services successfully alongside license sales teams and an ability to collaboratively build and execute successful account sales strategies
• Additional industry vertical expertise (High Tech, Healthcare and Financial Services) along with internal IT Systems and Operations experience
• CLM experience
• Excellent communication presentation skills, both verbal written (English, Portuguese, Spanish)
• Proven track record for attaining and exceeding annual quota
• Ability to scope and estimate projects and drive contracts and deals to closure
• Understanding of enterprise development lifecycle (Agile, Hybrid, Waterfall) and ability to communicate the differences between each as well as how projects are managed in each approach
• Self-starter that initiates their own personal growth through independent learning of the Docusign Intelligent Agreement Management and methods to support customers in digitizing their System of Agreement

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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