Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Director of Digital Transformation is a leader on the Professional Services team with overall responsibility for the Digital Transformation Consultants (DTC) that are deployed across our most strategic customers. This is a strategic delivery leadership position with the skills and experience to oversee some of our largest, most strategic customer engagements as well as manage a high performing team of DTCs to ensure successful project delivery and customer outcomes. This role will be closely aligned to the field and will work in concert with the Account Executives, Customer Success Account Managers, Professional Services and Engagement Managers to identify up-sell and cross-sell opportunities as well as execute key account strategies and ensure Customers achieve ROI with Docusign. Paramount to this role will be a keen focus on ensuring our Customer’s success, adoption and growth with the Docusign platform as well ensuring the DTC is optimized and hitting financial targets.

This position is a people manager role reporting to the Vice President, Professional Services.

Responsibility

• Lead and develop DTC’s business charter and drive success of the DTC team’s goals and objectives

• Inspire and develop a positive culture within the DTC team that encourages thought leadership, collaboration and execution excellence

• Coach and guide managers and individual contributors at all stages and levels for improvement opportunities with a focus on developing a well-rounded and high performing team

• Ensure DTC engagements have high customer satisfaction and support Customer’s success, adoption and growth on the Docusign platform

• Hyperfocus on managing the team’s performance and achieving DTC financial targets

• Be part of the Professional Services (PS) leadership team developing and collaborating on business, project, product offerings, and customer strategies that support Docusign’s growth

• Partner across international and cross-functional teams to ensure go to market alignment

• Support Sales and provide the vision and value proposition of Docusign and DTC in support of services sales and license growth

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 12+ years of experience in professional services and/or management consulting
• 7+ years of experience working at a technology company
• 5+ years of experience building and maintaining resource capacity and financial models projecting team growth and usage
• Experience working collaboratively with global and cross functional teams
• Experience with building a departmental business strategy, executing across the organization and incorporating it into the overall company strategy
• Experience managing and driving financial results through analysis and forecasting of resource capacity, staffing, and utilization management
• Experience managing escalations and talking to all levels of a customer’s organization to resolve issues within accounts
• BS/BA degree
• Management Consulting experience

Preferred

• Experience managing resources ensuring they are highly utilized and well matched to projects that fit their skills and strengths
• Experience developing, driving and orchestrating digital transformation strategic programs for organizations that increase efficiency and business output
• Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, occasionally, unprecedented
• Superior communication skills to create and convey customer objectives, success strategies, and customer insights for internal and external stakeholders
• Ability to engage in Executive-C-Level conversations and presentations internally and externally
• Provide thought leadership to services sales and marketing supporting increased upsell and cross-sell opportunities
• Deep understanding of change management strategies to deploy software across global organizations
• Industry vertical expertise (Public Sector, High Tech, Healthcare and Financial Services) is preferred
• This position may require up to 25% of travel time

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $165,000.00 - $254,925.00 base salary

Illinois and Colorado: $160,900.00 - $233,350.00 base salary

Washington, New Jersey and New York (including NYC metro area): $160,900.00 - $239,250.00 base salary

Washington DC: $165,000.00 - $239,250.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster