Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Senior Database Administrator at Docusign you will work with a group of like peers to help support the existing database systems, while designing the next version of the infrastructure. We have no down time and demand very high availability from our system (we strive for five 9s). When not supporting the existing systems, you will help collaborate with engineering, architecture, and product management to create the next great platform features that will drive impact. You will share in an On-Call rotation to support the platform 24/7. We are pushing the boundaries of what’s possible with SQL server and this position will push your SQL skills to the next level.

This position is an individual contributor role reporting to the Senior Database Manager.

Responsibility

• Provide database monitoring and support of multiple 24/7 Enterprise SQL Server AlwaysOn availability groups and SQL Server replication by troubleshooting issues as they occur, working with the Operations Team during incidents, resolving problems quickly and to a high standard

• Maintain database performance by identifying and resolving production and application development problems, calculating optimum parameter values, evaluating new release code, answering developer questions and advising on code changes

• Develop and configure database solutions by configuring new systems, defining database structure, improving security, ensuring back-ups and restores meet audit requirements

• Patch servers to meet audit requirements using automation

• Ensure all database systems meet RPO & RTO policies

• Participate in CIS, ISO, STIG, PCI & IRAP information security compliance work as needed

• Work with the Engineering Team to design and optimize coding solutions

• Work with the Operations Team to manage, install and configure servers in multiple data centers around the world

• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations

• Participate in an On-Call rotation

• Create automation to simplify routine tasks and add guard rails around common work

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years’ experience with Microsoft SQL Server
• 3+ years’ with SQL 2017
• 3+ years’ experience with SQL 2019
• Experience administering and troubleshooting AlwaysOn availability groups and WSFC’s
• Experience configuring and troubleshooting other HA technologies including replication
• Experience in performance tuning slow running queries to reduce resource usage
• Experience in recommending best practice designs for coding changes

Preferred

• Experience with SQL 2022
• Strong database production support experience and efficient handling of incidents
• Proven ability in troubleshooting, problem solving and issue analysis
• Understanding of server setup and configuration for optimal resource usage
• Good understanding of database design concepts and impact on systems
• Ability to work closely with engineers to resolve issues and improve systems
• Strong team player who enjoys working in a collaborative environment
• Self-motivated and able to work independently
• Excellent written and verbal communication skills
• In depth knowledge of backing up, restoring, and moving SQL databases along with the ability to plan and implement sophisticated Disaster Recovery strategies
• Experience in setup, configuration and maintenance of Azure Managed Instances, SQL Server on Azure VM’s Azure SQL Database
• Ability to work in an environment with a mix of on-prem and Cloud solutions
• Experience using SolarWinds SQL Sentry to monitor, troubleshoot and resolve performance issues
• Strong understanding of database theories, principles, and best practices
• High level knowledge of Windows and Windows security and how they affect SQL Server
• Knowledge of PowerShell scripting and automation
• Experience working in a global team environment with colleagues around the world
• Familiar with Google suite

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $151,800.00 - $245,150.00 base salary

Illinois and Colorado: $145,800.00 - $205,950.00 base salary

Washington, New Jersey and New York (including NYC metro area): $145,800.00 - $214,350.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster