Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Senior Enablement Specialist will manage and maintain our Enablement Platform (Highspot). This includes our Learning Management System (LMS) and Content Management System (CMS) to ensure efficient deployment and tracking of training programs. The role will involve collaborating with the enablement team (including performance partners, instructional designers, trainers, etc), to optimize our Enablement Platform.

This position is an individual contributor reporting to the Senior Manager of Global Learning Operations

Responsibilities:

• Manage our Enablement Platform (Highspot). This includes our CMS and LMS platforms, including user access, content uploads, governance initiatives, and system configurations

• Coordinate with the enablement team to ensure training content is properly formatted and deployed

• Provide technical support for LMS users, troubleshoot issues, and ensure data integrity

• Track and report on training progress, course completion rates, and other key metrics

• Ensure compliance with U.S. government data security standards and regulations

• Create and maintain documentation, such as user guides and job aids for the platform

• Stay updated on LMS updates, trends, and best practices

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic:

• Bachelor’s degree in Information Technology, Education, or a related field
• 2 years of experience as an Enablement Platform Administrator or in a similar role
• Experience with Highspot Training Coaching module Content module or similar systems
• Knowledge of e-learning standards (e.g., SCORM, AICC) and learning technologies
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to communicate technical information effectively to non-technical users
• Experience with Google Suite (Gmail, Google Doc, Google Sheet, Google Form)
• Experience with data manipulation

Preferred:

• 2+ years in a systems, operations, or related role within a high-growth, global organization
• Strong understanding of learning management systems, content management systems, and project management tools
• Demonstrated ability to develop and optimize processes, with a focus on efficiency and scalability
• Experience in developing data strategies and using data to drive decision-making and program improvements
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Highly motivated, proactive, and capable of working independently to drive projects to completion
• Comfortable working in a fast-paced, dynamic environment and managing ambiguity with confidence

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois and Colorado: $X/hour - $X/hour or $X - $X base salary

Washington, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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