Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We are looking for a Strategy & Operations Analyst to join our Sales Analytics team. In this role, you will focus on building scalable data models, launching and maintaining Tableau dashboards, and providing actionable sales insights that drive performance and strategic decision-making. You will also play a key role in supporting the creation and maintenance of decks for executive presentations. Additionally, you will be responsible for pulling data for these decks and running ad-hoc queries to address evolving business needs. Working closely with both Sales and Sales Operations teams, you'll ensure data infrastructure is optimized and reporting processes are efficient, helping to drive the overall success of the Sales organization.

This position is an individual contributor role reporting to Senior Manager of Sales Analytics.

Responsibility 

• Build and maintain scalable, high-performance data models in Snowflake that support sales reporting and analytics
• Ensure the accuracy and consistency of data across systems, automating and optimizing data pipelines where necessary
• Support the continuous improvement of data architecture to ensure that the analytics platform is scalable and reliable
• Identify and resolve issues related to data reporting and dashboard performance

• Develop and maintain dashboards

• Design, implement, and manage Tableau dashboards to track sales performance, key performance indicators, and key business metrics for Sales Leadership

• Collaborate with Sales and Operations Teams to define reporting needs and deliver actionable insights via Tableau and other visualization tools

• Provide ongoing maintenance and enhancements to Tableau dashboards, ensuring they remain up-to-date with business requirements

• Ensure proper data governance, consistency, and quality across Sales analytics processes

• Assist in defining and monitoring Sales metrics, helping drive better decision-making through actionable insights

• Run ad-hoc queries to gather data and provide insights in response to business requests and evolving needs

• Communicate complex data insights clearly to non-technical partners, providing recommendations for action

• Assist in creating and updating decks for executive presentations, communicating data insights and performance metrics

• Pull and analyze data from various sources to support the creation of decks, ensuring insights are accurate and relevant

• Collaborate with partners to ensure insights are effectively presented in a clear and visually compelling manner

• Present data-driven findings and recommendations to senior leadership and other business units as needed

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 2+ years of experience in Sales Strategy, Sales Operations, or a related field, preferably in SaaS or technology industries
• 2+ years of experience with SQL (experience with Snowflake preferred), data modeling, excel and BI tools such as Tableau, or Salesforce CRM Analytics
• Experience building scalable data models and working with business intelligence tools, especially Tableau
• Experience with data modeling, SQL, and data visualization
• Experience with Salesforce or other CRM systems, and integrating data from these systems for analytics purposes
• Ability to work in a collaborative, fast-paced environment and manage multiple projects simultaneously
• Bachelor’s degree in Business, Data Analytics, Computer Science, or a related field

Preferred

• Intuition for business with a solid understanding of basic sales metrics (e.g., revenue, conversion rates, pipeline, quota attainment) and key performance indicators to support data-driven decision-making
• Experience in SaaS, B2B Sales operations, or high-growth startups
• Strong project management skills with the ability to balance multiple priorities effectively

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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